Bilingual Customer Service Representative (English/Spanish)

Cigna; Madrid; Presencial; EUR 18.000 - 24.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Training provided

Descripción de la vacante

Cigna Healthcare, a global health service company, is seeking a Customer Service Representative in Madrid to support clients globally via email, phone and other channels. You will deliver timely resolutions and a pleasant customer experience, with full training provided.

You will attend the Madrid office at least once a week and develop knowledge of our tools and processes while helping a diverse client base.

Formación

• Bachelor or equivalent experience required.
• Previous Customer Service Experience preferred (Contact Center, Reception or similar).
• Good knowledge of MS Office and ability to learn new software applications quickly.
• Active knowledge of English and Spanish (C1 level or higher) and proficiency in at least one of: Italian, German, Chinese, Arabic.

Responsabilidades

• Manage day-to-day queries from Cigna's customers while prioritizing service quality.
• Adhere to productivity and quality standards set by the management team.
• Take full ownership of all cases and follow through to resolution, with required follow-ups.
• Keep comprehensive records of all customer interactions in the CRM system.
• Handling and processing of medical reports and confidential information in line with GDPR.
• Obtain and maintain expert knowledge about tools, processes and documentation, seeking advice from supervisors when needed.
• Liaise with other departments for resolution of queries (claims, medical advisers, finance).
• Communicate with customers in specific languages, including occasional document translations.

Conocimientos

English proficiency

Spanish proficiency

Customer service experience

Educación

Bachelor or equivalent experience

Herramientas

MS Office

Descripción del empleo

Cigna Healthcare, a global health service company, is seeking a Customer Service Representative in Madrid to support clients globally via email, phone and other channels. You will deliver timely resolutions and a pleasant customer experience, with full training provided.

You will attend the Madrid office at least once a week and develop knowledge of our tools and processes while helping a diverse client base.