Multilingual Customer Care Specialist — Hybrid Role

The Cigna Group; Madrid; Híbrido; EUR 21.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid working

Training provided

IT kit/home workspace

25 days holiday

Private Medical and Dental Insurance

Life Assurance

Casual dress code

Descripción de la vacante

The Cigna Group is seeking a multilingual customer service representative to support customers globally from Madrid. You will handle contract administration and client communication for designated relationships in the Contact Center, using strong language skills to assist with medical plan queries.

Responsibilities include documenting interactions, achieving first-time resolution, maintaining quality standards, and translating documents when needed.

Formación

• Excellent communication skills and ability to handle multilingual inquiries.
• Strong listener with empathy and problem-solving mindset.
• Attention to detail and ability to document interactions clearly.

Responsabilidades

• Manage day-to-day client communications across channels (phone, email, letter).
• Document every interaction concisely following internal procedures.
• Resolve queries to achieve first-time resolution and maintain service quality.
• Follow established procedures and guidelines to address inquiries efficiently.
• Coordinate with medical consultants for medical issues when needed.
• Translate documents using language skills when required.
• Plan work priorities to keep service performance on track.
• Identify root causes of complaints and escalate to improve satisfaction.
• Suggest process improvements to enhance customer experience.

Conocimientos

English

French

Spanish

Customer service

CRM systems

Herramientas

CRM software

Descripción del empleo

The Cigna Group is seeking a multilingual customer service representative to support customers globally from Madrid. You will handle contract administration and client communication for designated relationships in the Contact Center, using strong language skills to assist with medical plan queries.

Responsibilities include documenting interactions, achieving first-time resolution, maintaining quality standards, and translating documents when needed.