Bilingual Customer Care Specialist: EN + IT | Hybrid

Ria Money Transfer; Madrid; Híbrido; EUR 24.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, Dental & Vision Insurance

Employee Stock Purchase Plan

Paid Vacation / Sick Leave

Hybrid Work Schedule

Tuition Assistance

Corporate gatherings

Descripción de la vacante

Ria Money Transfer is seeking a Customer Care Representative in Madrid to serve as the first line of compliance and as a trusted advisor for customers and agents. You will resolve inquiries, perform interviews, and guide others on compliance rules while maintaining high customer satisfaction.

The role requires strong English and Italian, a bachelor’s degree, and at least one year in a call center or compliance setting. A hybrid work setup and benefits are offered in Madrid.

Formación

• College level, preferably Bachelor's degree in any course.
• Good knowledge of MS Office and Internet Explorer.
• At least 1 year ́s work experience in call center and/or compliance positions.
• Advanced level of English & Italian.
• Strong customer service orientation.
• Excellent communications skills (both oral and written).
• Team worker.
• Attention to detail.
• Flexibility regarding work schedule.
• Any other language is a plus.

Responsabilidades

• Resolves inquiries related to compliance via Phone, system email and internal system (FxClient).
• Perform interviews (create fraud questionnaire and fraud ID).
• Release or cancel transactions.
• Unblock Customers.
• Modify customer information.
• Guide agent and customer about compliance rules.
• Resolve product or service problems by clarifying the customer's complaint; determining the cause; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution and escalating the issue if necessary.
• Contributes to the TRG team by assisting in accomplishing department goals.
• Keeping up to date with all the new changes and information which may be relevant to your position, you need to be knowledgeable.
• Follows all internal procedures and policies.
• Completes assigned tasks and shift responsibilities daily.
• Maintains customer satisfaction at high levels.
• Ensure the quality of call standards are met for the department.

Conocimientos

Advanced English

Advanced Italian

Educación

Bachelor's degree

Herramientas

MS Office

Internet Explorer

Descripción del empleo

Ria Money Transfer is seeking a Customer Care Representative in Madrid to serve as the first line of compliance and as a trusted advisor for customers and agents. You will resolve inquiries, perform interviews, and guide others on compliance rules while maintaining high customer satisfaction.

The role requires strong English and Italian, a bachelor’s degree, and at least one year in a call center or compliance setting. A hybrid work setup and benefits are offered in Madrid.