Multilingual Healthcare Customer Advocate - Contract Admin

The Cigna Group; Madrid; Híbrido; EUR 22.000 - 26.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid working

Training program

IT kit

24 days holiday + Birthday off

Private medical and dental insurance

Life assurance

Descripción de la vacante

Cigna Healthcare, a division of The Cigna Group, is hiring multilingual customer service representatives to support clients worldwide. In this role you’ll manage contract administration and client communication within the Contact Center, delivering high-quality service across channels.

You’ll help customers with queries about their medical plans, document interactions, and strive for first-time issue resolution while following internal procedures.

Formación

• Must commit to 39 hours per week.
• 10-week induction training Mon–Fri 9:00–16:45 (first 2–3 weeks in office).
• Available shifts: Tue–Sat 15:15–23:00.
• Residence within Madrid area.

Responsabilidades

• Assist clients with queries about medical plans across channels.
• Document interactions concisely and follow internal procedures.
• Strive for first-time resolution of customer issues.

Conocimientos

English

French

Spanish

CRM systems

Customer service

Communication

Time management

Process improvement

Tech savvy

Herramientas

CRM software

Descripción del empleo

Cigna Healthcare, a division of The Cigna Group, is hiring multilingual customer service representatives to support clients worldwide. In this role you’ll manage contract administration and client communication within the Contact Center, delivering high-quality service across channels.

You’ll help customers with queries about their medical plans, document interactions, and strive for first-time issue resolution while following internal procedures.