Bilingual Provider Support Specialist (English & French)

The Cigna Group; Madrid; Presencial; EUR 36.000 - 52.000; Jornada completa

Descripción de la vacante

The Cigna Group, a global health service company, seeks a Provider Representative based in Madrid to support healthcare partners across onboarding and day-to-day inquiries. You will work with teams worldwide to manage provider accounts and resolve complex cases, including complaints, in collaboration with PSO and other stakeholders.

Fluency in English is required and French is a must for in-network provider communications; strong data handling and discreet collaboration are essential for this

Formación

• Bachelor or equivalent with relevant studies is highly valued.
• Active knowledge of English (C1) required; French (B2) required.
• Experience in handling confidential medical information preferred.

Responsabilidades

• Provide support to Health Care Partners in day-to-day inquiries within PSO.
• Manage provider accounts end-to-end from onboarding to daily/monthly interactions.
• Handle complex cases such as provider complaints in coordination with stakeholders.

Conocimientos

Excellent communication

Team player

Discreet

Attention to procedures

Efficient

Computer skills

Client/provider liaison

English proficiency

Educación

Bachelor or similar by experience: Translation/Interpreting/Foreign Languages/Accounting

Descripción del empleo

The Cigna Group, a global health service company, seeks a Provider Representative based in Madrid to support healthcare partners across onboarding and day-to-day inquiries. You will work with teams worldwide to manage provider accounts and resolve complex cases, including complaints, in collaboration with PSO and other stakeholders.

Fluency in English is required and French is a must for in-network provider communications; strong data handling and discreet collaboration are essential for this