Madrid Front Desk & Guest Experience Ambassador

OAE-JLL Facility Services; Madrid; On-site; EUR 24,000 - 32,000; Full time

Job summary

Jones Lang LaSalle Incorporated is seeking a Guest Services Ambassador in Madrid to deliver exceptional reception service to internal and external guests. You will be the first point of contact, ensuring a welcoming environment and smooth operations in a fast corporate setting.

The role requires fluency in Spanish and English, a customer-service mindset, and the ability to coordinate with Facilities, Security and meeting services. On-site work with a Monday–Friday schedule.

Qualifications

• Work experience in a customer service role or administrative role.
• Background in hospitality or other service sector (preferred).
• Fluent in Spanish and English in spoken and written form.
• At least one year of related customer service experience.
• Intermediate-advanced knowledge of Microsoft Office (Word, Excel, PowerPoint).
• Interpersonal skills: friendly, discreet, with good communication and manners.

Responsibilities

• Greet and assist every guest entering the office.
• Maintain a tidy and professional reception area.
• Provide information and support to employees, clients and visitors.
• Handle pre-registration via Salesforce Guest Management System.
• Coordinate with Facilities, Security and Meetings & Events teams.
• Manage package handling and badge issuance.
• Assist with meeting room bookings and travel arrangements.

Skills

Customer service

Administrative tasks

Microsoft Office

Bilingual EN/ES

Tools

Salesforce

Job description

Jones Lang LaSalle Incorporated is seeking a Guest Services Ambassador in Madrid to deliver exceptional reception service to internal and external guests. You will be the first point of contact, ensuring a welcoming environment and smooth operations in a fast corporate setting.

The role requires fluency in Spanish and English, a customer-service mindset, and the ability to coordinate with Facilities, Security and meeting services. On-site work with a Monday–Friday schedule.