Front Desk & Guest Experience Expert

Aloft Hotels; Madrid; On-site; EUR 23,000 - 29,000; Full time

Job summary

Aloft Hotels in Madrid is seeking a Guest Experience Expert to ensure a memorable stay for guests. You will be on your feet, assist with check-in/check-out, guide guests through local attractions, and handle luggage as needed.

The role emphasizes hospitality excellence, professionalism in appearance and communication, and team collaboration. Located at Calle Jacometrezo 4, Madrid, the position is full-time with on-site responsibilities.

Qualifications

• Education: High school diploma or GED equivalent.

Responsibilities

• Assist guests with check-in/check-out and inquiries.
• Move luggage and assist guests with loading/unloading vehicles and transporting luggage to and from guest rooms.
• Support guest services tasks, complete reports, and guide guests through local area highlights.

Education

High school diploma or GED

Job description

Aloft Hotels in Madrid is seeking a Guest Experience Expert to ensure a memorable stay for guests. You will be on your feet, assist with check-in/check-out, guide guests through local attractions, and handle luggage as needed.

The role emphasizes hospitality excellence, professionalism in appearance and communication, and team collaboration. Located at Calle Jacometrezo 4, Madrid, the position is full-time with on-site responsibilities.