Lobby Experience Lead

Jones Lang LaSalle Incorporated; Alcobendas; On-site; EUR 21,000 - 26,000; Full time

Job summary

Jones Lang LaSalle Incorporated in Madrid is seeking an eventful Front of House/Reception professional to welcome visitors, manage bookings, and maintain exemplary service standards. You will work on-site at the client's office and support a busy, professional environment with strong English communication.

The ideal candidate has Corporate or 5* hotel reception experience, excellent customer service, and the ability to stay organized while multitasking in a fast-paced setting.

Qualifications

• Experience in a Corporate or 5* Hotel Reception environment.
• Independent and self-managing worker.
• Strong customer service skills and networking ability.
• Professional telephone manner and excellent written and spoken English.
• Ability to use initiative and remain calm under pressure.
• Team player with the ability to multi-task and prioritise work commitments.
• Flexible approach to departmental requirements and a good educational background with solid English.
• Good sense of humour and approachable personality.

Responsibilities

• Cover Front of House and Reception services at our Client’s office.
• Welcome and assist visitors and clients, manage meet-and-greet.
• Assist with internal/external bookings and maintain meeting room accountability.
• Ensure meeting rooms, services, VC, facilities and public areas meet standards.
• Facilitate room setups and adapt furniture as needed.
• Monitor room status and prepare rooms for next bookings.
• Provide or report information on available facilities, arrange viewings and accompany clients on tours.
• Maintain awareness of business activity and communicate updates with regional team.

Skills

Reception experience

Customer service

English language

Independent worker

Team player

Communication skills

Multitask

Calm under pressure

Job description

Jones Lang LaSalle Incorporated in Madrid is seeking an eventful Front of House/Reception professional to welcome visitors, manage bookings, and maintain exemplary service standards. You will work on-site at the client's office and support a busy, professional environment with strong English communication.

The ideal candidate has Corporate or 5* hotel reception experience, excellent customer service, and the ability to stay organized while multitasking in a fast-paced setting.