Madrid Field Ops & Service Account Lead

MERMEC, Inc.; Hoyo de Manzanares; Presencial; EUR 50.000 - 55.000; Jornada completa

Descripción de la vacante

Mermec in Madrid, Spain, seeks a Service Account Engineer and Field Operations Coordinator to achieve project KPIs, lead activities from the front, and coordinate a newly established team and subcontractors.

You will train with the Italian team, travel up to 30% within the country, work night shifts and weekends as required, and serve as the on-site customer contact, ensuring priorities and actions align with contract deadlines.

Formación

• Strong technical background in Electronics, Computer Science, Information Technology, or Mechanical Engineering.
• At least 6 years of experience in similar roles within electronics, automotive, railway, or oil & gas industries.
• Fluent written and spoken Spanish and English (mandatory).
• Organized, results-oriented with continuous improvement mindset.

Responsabilidades

• Achieve targets and meet contract deadlines.
• Coordinate and schedule the team and on-site activities, including logistics.
• Plan and monitor all activities required for contract execution.
• Interact with the Italian team during warranty and commissioning phases.
• Act as the on-site customer contact throughout the project duration.
• Provide technical advisory support to customers.
• Manage and control field spare parts and tools.
• Propose product and process improvements with a 360-degree view.
• Support team training and professional development.
• Manage and monitor team performance.

Conocimientos

Electronics/IT background

6+ years experience

Fluent Spanish & English

Leadership & team management

Customer-focused approach

Educación

Engineering degree

Herramientas

Windows OS

LabVIEW

Descripción del empleo

Mermec in Madrid, Spain, seeks a Service Account Engineer and Field Operations Coordinator to achieve project KPIs, lead activities from the front, and coordinate a newly established team and subcontractors.

You will train with the Italian team, travel up to 30% within the country, work night shifts and weekends as required, and serve as the on-site customer contact, ensuring priorities and actions align with contract deadlines.