Madrid-Based Field Ops & Service Account Lead

MERMEC, Inc.; Villanueva de la Cañada; Presencial; EUR 50.000 - 55.000; Jornada completa

Descripción de la vacante

Mermec is seeking a Service Account Engineer and Field Operations Coordinator based in Madrid, Spain. The role combines hands-on field operations with customer-facing accountability to meet KPIs across projects nationwide.

You will lead technicians and subcontractors, plan on-site activities, and coordinate with the Italian team for training and support. Occasional travel up to 30% nationwide is required.

Formación

• Strong technical background in Electronics, Computer Science, Information Technology, or Mechanical Engineering.
• At least 6 years of experience in similar roles within electronics, automotive, railway, or oil & gas industries.
• Fluent written and spoken Spanish and English (mandatory).
• Organized, results-oriented, reliable, able to work under pressure, and focused on continuous improvement.

Responsabilidades

• Achieve targets and meet contract deadlines.
• Coordinate and schedule the team and on-site activities, including logistics.
• Plan and monitor all activities required for contract execution.
• Interact with the Italian team during warranty and commissioning phases.
• Act as the on-site customer point of contact throughout the project duration.
• Provide technical advisory support to customers.
• Manage field spare parts and tools through coordinated team members.
• Propose product and process improvements with a 360-degree perspective.
• Support team training and professional development.
• Manage and monitor team performance.

Conocimientos

Leadership

Team management

Bilingual Spanish/English

Customer focus

Continuous improvement

Problem solving

Willingness to travel

Educación

Engineering degree

Herramientas

Windows

LabVIEW

Descripción del empleo

Mermec is seeking a Service Account Engineer and Field Operations Coordinator based in Madrid, Spain. The role combines hands-on field operations with customer-facing accountability to meet KPIs across projects nationwide.

You will lead technicians and subcontractors, plan on-site activities, and coordinate with the Italian team for training and support. Occasional travel up to 30% nationwide is required.