Madrid-Based Field Ops & Service Account Lead

MERMEC, Inc.

Villanueva de la Cañada

Presencial

EUR 50.000 - 55.000

Jornada completa

hace 37 horas
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Descripción de la vacante

Mermec is seeking a Service Account Engineer and Field Operations Coordinator based in Madrid, Spain. The role combines hands-on field operations with customer-facing accountability to meet KPIs across projects nationwide.

You will lead technicians and subcontractors, plan on-site activities, and coordinate with the Italian team for training and support. Occasional travel up to 30% nationwide is required.

Formación

  • Strong technical background in Electronics, Computer Science, Information Technology, or Mechanical Engineering.
  • At least 6 years of experience in similar roles within electronics, automotive, railway, or oil & gas industries.
  • Fluent written and spoken Spanish and English (mandatory).
  • Organized, results-oriented, reliable, able to work under pressure, and focused on continuous improvement.

Responsabilidades

  • Achieve targets and meet contract deadlines.
  • Coordinate and schedule the team and on-site activities, including logistics.
  • Plan and monitor all activities required for contract execution.
  • Interact with the Italian team during warranty and commissioning phases.
  • Act as the on-site customer point of contact throughout the project duration.
  • Provide technical advisory support to customers.
  • Manage field spare parts and tools through coordinated team members.
  • Propose product and process improvements with a 360-degree perspective.
  • Support team training and professional development.
  • Manage and monitor team performance.

Conocimientos

Leadership
Team management
Bilingual Spanish/English
Customer focus
Continuous improvement
Problem solving
Willingness to travel

Educación

Engineering degree

Herramientas

Windows
LabVIEW

Descripción del empleo

Mermec is seeking a Service Account Engineer and Field Operations Coordinator based in Madrid, Spain. The role combines hands-on field operations with customer-facing accountability to meet KPIs across projects nationwide.

You will lead technicians and subcontractors, plan on-site activities, and coordinate with the Italian team for training and support. Occasional travel up to 30% nationwide is required.

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