Madrid-Based Field Operations & Service Account Engineer

MERMEC, Inc.

Collado Villalba

Presencial

EUR 50.000 - 55.000

Jornada completa

hace 37 horas
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Ventajas ofrecidas por este puesto de trabajo

Permanent contract
Full-time position

Descripción de la vacante

Mermec is seeking a Service Account Engineer and Field Operations Coordinator to lead a new project team and deliver on-site services across Spain. Based in Madrid, you will manage activities from the front and coordinate technicians and subcontractors while building strong customer relationships.

The role requires a hands-on, proactive mindset in a startup-like environment, with night shifts and weekend work as needed, and travel throughout the country to meet project needs.

Formación

  • 6+ years in similar roles within electronics, automotive, railway, or oil & gas industries.
  • Fluent written and spoken Spanish and English.
  • Willingness to travel up to 30% within Spain.
  • Based in Madrid or willing to relocate.
  • Strong leadership and team management capabilities.
  • Customer‑focused approach to ensure satisfaction and profitability.

Responsabilidades

  • Achieve targets and meet contract deadlines.
  • Coordinate and schedule the team and on-site activities, including logistical aspects.
  • Plan and monitor all activities required for contract execution.
  • Interact with the Italian team during warranty and commissioning phases.
  • Act as the on-site customer point of contact throughout the project duration.
  • Provide technical advisory support to customers.
  • Manage and control field spare parts and tools.
  • Propose product and process improvements with a 360-degree perspective.
  • Support team training and professional development.
  • Manage and monitor team performance.

Conocimientos

Leadership
Team management
Project coordination
Customer focus
Communication skills
Spanish & English fluency

Herramientas

Windows OS
LabVIEW
Measurement software
Data processing software
Oscilloscopes / test equipment

Descripción del empleo

Mermec is seeking a Service Account Engineer and Field Operations Coordinator to lead a new project team and deliver on-site services across Spain. Based in Madrid, you will manage activities from the front and coordinate technicians and subcontractors while building strong customer relationships.

The role requires a hands-on, proactive mindset in a startup-like environment, with night shifts and weekend work as needed, and travel throughout the country to meet project needs.

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