Madrid-Based Field Operations & Service Account Engineer

MERMEC, Inc.; Collado Villalba; Presencial; EUR 50.000 - 55.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Permanent contract

Full-time position

Descripción de la vacante

Mermec is seeking a Service Account Engineer and Field Operations Coordinator to lead a new project team and deliver on-site services across Spain. Based in Madrid, you will manage activities from the front and coordinate technicians and subcontractors while building strong customer relationships.

The role requires a hands-on, proactive mindset in a startup-like environment, with night shifts and weekend work as needed, and travel throughout the country to meet project needs.

Formación

• 6+ years in similar roles within electronics, automotive, railway, or oil & gas industries.
• Fluent written and spoken Spanish and English.
• Willingness to travel up to 30% within Spain.
• Based in Madrid or willing to relocate.
• Strong leadership and team management capabilities.
• Customer‑focused approach to ensure satisfaction and profitability.

Responsabilidades

• Achieve targets and meet contract deadlines.
• Coordinate and schedule the team and on-site activities, including logistical aspects.
• Plan and monitor all activities required for contract execution.
• Interact with the Italian team during warranty and commissioning phases.
• Act as the on-site customer point of contact throughout the project duration.
• Provide technical advisory support to customers.
• Manage and control field spare parts and tools.
• Propose product and process improvements with a 360-degree perspective.
• Support team training and professional development.
• Manage and monitor team performance.

Conocimientos

Leadership

Team management

Project coordination

Customer focus

Communication skills

Spanish & English fluency

Herramientas

Windows OS

LabVIEW

Measurement software

Data processing software

Oscilloscopes / test equipment

Descripción del empleo

Mermec is seeking a Service Account Engineer and Field Operations Coordinator to lead a new project team and deliver on-site services across Spain. Based in Madrid, you will manage activities from the front and coordinate technicians and subcontractors while building strong customer relationships.

The role requires a hands-on, proactive mindset in a startup-like environment, with night shifts and weekend work as needed, and travel throughout the country to meet project needs.