Customer Experience Consultant

Maersk Spain S.L.U.; Madrid; On-site; EUR 42,000 - 62,000; Full time

Job summary

Maersk in Madrid is seeking a Customer Experience Consultant to deliver seamless end-to-end logistics for customers. You will be the primary contact, coordinating shipments and resolving issues while collaborating with Operations and Commercial teams.

The role requires proven logistics experience, excellent communication, and fluency in Spanish and English. You will build strong customer relationships and drive service excellence in a fast-paced environment.

Qualifications

• Proven experience within logistics, freight forwarding, supply chain, or transportation.
• Strong customer-facing experience in a service-oriented environment.
• Excellent stakeholder management and relationship-building skills.
• Fluent in Spanish and English.
• Ability to manage multiple priorities in a fast-paced environment.
• Proactive, solutions-focused mindset with a strong customer-first approach.
• Strong communication and problem-solving skills.

Responsibilities

• Manage and coordinate end-to-end shipment activities for customers.
• Serve as the main point of contact for customer enquiries and issue resolution.
• Build and maintain strong relationships with customers and internal stakeholders.
• Drive customer satisfaction through proactive communication and problem-solution.
• Identify opportunities to improve service delivery and customer retention.
• Partner with Operations and Commercial teams to ensure a seamless customer experience.
• Monitor service performance and escalated issues where appropriate.

Skills

Logistics experience

Freight forwarding

Supply chain

Customer-facing

Stakeholder management

Spanish language

English language

Multi-priority

Problem solving

Communication skills

Job description

Are you an experienced logistics professional with a passion for delivering exceptional customer experiences? Maersk is seeking a Customer Experience Consultant to join our team in Madrid.

This is an exciting opportunity for a customer-focused individual with a strong background in logistics, freight forwarding, or supply chain operations who enjoys building relationships, solving problems, and driving service excellence.

As a Customer Experience Consultant, you will be the primary point of contact for customers, ensuring a seamless end-to-end experience while collaborating closely with internal stakeholders to deliver outstanding results.

Key Responsibilities

• Manage and coordinate end-to-end shipment activities for customers.
• Serve as the main point of contact for customer enquiries and issue resolution.
• Build and maintain strong relationships with customers and internal stakeholders.
• Drive customer satisfaction through proactive communication and problem-solution.
• Identify opportunities to improve service delivery and customer retention.
• Partner with Operations and Commercial teams to ensure a seamless customer experience.
• Monitor service performance and escalated issues where appropriate.

What We're Looking For

• Proven experience within logistics, freight forwarding, supply chain, or transportation.
• Strong customer-facing experience in a service-oriented environment.
• Excellent stakeholder management and relationship-building skills.
• Fluent in Spanish and English.
• Ability to manage multiple priorities in a fast-paced environment.
• Proactive, solutions-focused mindset with a strong customer-first approach.
• Strong communication and problem-solving skills.

Why Join Maersk?

At Maersk, you will join a global leader in integrated logistics and become part of a diverse, collaborative team dedicated to creating exceptional customer experiences.

We offer career development opportunities, international exposure, and the chance to make a meaningful impact on customers and the business.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking.

Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.

We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process.

A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains.

As the global leader in shipping services, the company operates in 130 countries and employs roughly 100,000 people.

With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world.

All the way.