Customer Experience Consultant

Maersk; Pozuelo de Alarcón; On-site; EUR 36,000 - 48,000; Full time

Job summary

Maersk in Madrid is seeking a Customer Experience Consultant to coordinate end-to-end shipment activities and act as the primary contact for customers. You will work closely with Operations and Commercial teams to deliver a seamless and proactive service experience.

The role requires strong logistics knowledge, excellent stakeholder management, and fluency in Spanish and English. You will build lasting relationships, resolve issues quickly, and identify opportunities to improve service delivery.

Qualifications

• Experience in logistics, freight forwarding, or supply chain operations.
• Strong customer-facing experience in a service environment.
• Fluent in Spanish and English.

Responsibilities

• Manage end-to-end shipment activities for customers.
• Serve as main point of contact for enquiries and resolution.
• Build relationships with customers and internal stakeholders.
• Identify opportunities to improve service delivery.

Skills

Logistics

Customer service

Stakeholder management

Bilingual Spanish/English

Tools

CRM software

Job description

Are you an experienced logistics professional with a passion for delivering exceptional customer experiences?Maersk is seeking a Customer Experience Consultant to join our team in Madrid . This is an exciting opportunity for a customer-focused individual with a strong background in logistics, freight forwarding, or supply chain operations who enjoys building relationships, solving problems, and driving service excellence.As a Customer Experience Consultant, you will be the primary point of contact for customers, ensuring a seamless end-to-end experience while collaborating closely with internal stakeholders to deliver outstanding results.Key Responsibilities:Manage and coordinate end-to-end shipment activities for customers.Serve as the main point of contact for customer enquiries and issue resolution.Build and maintain strong relationships with customers and internal stakeholders.Drive customer satisfaction through proactive communication and problem-solving.Identify opportunities to improve service delivery and customer retention.Partner with Operations and Commercial teams to ensure a seamless customer experience.Monitor service performance and escalate issues where appropriate.What We're Looking For:Proven experience within logistics, freight forwarding, supply chain, or transportation .Strong customer-facing experience in a service-oriented environment.Excellent stakeholder management and relationship-building skills.Fluent in Spanish and English .Ability to manage multiple priorities in a fast-paced environment.Proactive, solutions-focused mindset with a strong customer-first approach.Strong communication and problem-solving skills.Why Join Maersk?At Maersk, you will join a global leader in integrated logistics and become part of a diverse, collaborative team dedicated to creating exceptional customer experiences. We offer career development opportunities, international exposure, and the chance to make a meaningful impact on customers and the business.If you're an experienced logistics professional looking to take the next step in your customer experience career, we'd love to hear from you.Apply today.#rpoMaersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [e-mail] .