Logistics CX Specialist End-to-End Shipments (Spanish/English)

Maersk; Valencia; On-site; EUR 24,000 - 32,000; Full time

Job summary

Maersk is seeking a Customer Experience Agent based in Valencia, Spain. Join a fast-paced team delivering outstanding service and streamlined logistics solutions globally.

You will engage with shipper and customer contacts, coordinate shipments, and contribute to a seamless customer experience through proactive communication and collaboration. We value candidates with logistics know-how, strong English and Spanish skills, and a proactive, solution-driven mindset.

Qualifications

• 2+ years of experience in logistics, supply chain, or related fields.
• Fluency in Spanish and English.
• Excellent communication and coordination with multiple stakeholders.
• Strong stakeholder management and relationship-building skills.
• Customer service excellence and customer-centric mindset.
• Results-oriented with organizational skills under pressure.
• Team-player with a collaborative approach to goals.
• Good understanding of operational processes.
• Ability to drive issues to resolution with urgency.
• Positive, proactive and solution-oriented attitude.

Responsibilities

• Manage and monitor the end-to-end shipment process.
• Coordinate with stakeholders involved in shipment handling.
• Orchestrate the overall flow of end-to-end shipments.
• Deliver added value to customers through business knowledge and process understanding.
• Resolve queries from shippers, customers, KAMs and others promptly.
• Maintain a customer-centric approach and prevent errors.
• Prepare and submit documentation accurately and on time.
• Support customer retention and identify cross-selling opportunities.
• Maintain proactive communication in customer conference calls.
• Partner with KCMs and Commercial teams to strengthen relationships.
• Monitor KPIs and comply with customer-specific SOPs.

Skills

Logistics experience

Bilingual Spanish/English

Stakeholder management

Customer service excellence

Communication skills

Team player

Organizational skills

Results oriented

Proactive problem solving

Solution oriented

Job description

Maersk is seeking a Customer Experience Agent based in Valencia, Spain. Join a fast-paced team delivering outstanding service and streamlined logistics solutions globally.

You will engage with shipper and customer contacts, coordinate shipments, and contribute to a seamless customer experience through proactive communication and collaboration. We value candidates with logistics know-how, strong English and Spanish skills, and a proactive, solution-driven mindset.