Luxury Housekeeping Supervisor | MOstay, Growth & Wellness

Mandarin Oriental Group; Son Caliu; Sur place; EUR 30 000 - 42 000; Plein temps

Résumé du poste

Mandarin Oriental Punta Negra Mallorca is seeking a Housekeeping Supervisor to join our luxury housekeeping team. Based at our Mallorca property, you will supervise and inspect guest rooms, corridors and public areas, ensuring the highest standards of cleanliness and guest comfort.

You will coordinate daily operations, monitor SOPs and LQA standards, brief the team, and work closely with Front Office to manage check-ins and check-outs.

Qualifications

• Minimum 1-2 years of experience in Housekeeping within a luxury hotel or high-end hospitality environment, with at least 1 year in a supervisory position.
• Effective communication in English and Spanish (additional languages are a plus).
• Flexibility to work shifts, including evenings, weekends, and holidays.
• Well-groomed appearance and adherence to the hotel's grooming standards.
• Familiarity with luxury housekeeping standards, cleaning procedures and guest service expectations.
• An independent and proactive approach.

Responsabilités

• To supervise and inspect guest rooms, corridors, and public areas, ensuring they meet luxury service standards.
• To monitor adherence to SOPs and LQA standards.
• To coordinate daily housekeeping operations, assigning rooms and tasks to attendants.
• To monitor room status updates, working closely with the Front Office to ensure timely check-ins and check-outs.
• To report maintenance and repair needs, ensuring room functionality and guest comfort.
• To conduct daily briefings with the housekeeping team, communicating priorities and expectations.
• To perform any other reasonable duties as required by the Executive Housekeeper.

Connaissances

English language

Spanish language

Description du poste

Mandarin Oriental Punta Negra Mallorca is seeking a Housekeeping Supervisor to join our luxury housekeeping team. Based at our Mallorca property, you will supervise and inspect guest rooms, corridors and public areas, ensuring the highest standards of cleanliness and guest comfort.

You will coordinate daily operations, monitor SOPs and LQA standards, brief the team, and work closely with Front Office to manage check-ins and check-outs.