Head Concierge – Luxury VIP Experience Leader

Mandarin Oriental Group; Son Caliu; On-site; EUR 70,000 - 95,000; Full time

Benefits offered by this job

MOstay programme

Learning & Development

Health benefits

Job summary

Mandarin Oriental Punta Negra, Mallorca is seeking a Head Concierge to lead the Concierge Team and ensure the highest standards of guest service. You will be the primary contact for concierge matters, coordinating with hotel departments to deliver seamless experiences.

The role requires at least 5 years in luxury concierge, plus supervisory experience, deep knowledge of Mallorca’s luxury scene, and fluency in English and Spanish.

Qualifications

• Minimum 5 years in a Concierge role within a luxury hotel.
• Previous supervisory or managerial experience leading a Concierge team.
• Expert knowledge of VIP guest handling and local luxury scene.
• Flawless discretion and confidentiality.

Responsibilities

• Oversee daily operations of the concierge team and maintain service standards.
• Lead, train and manage the concierge staff to a culture of excellence.
• Handle guest requests from pre-arrival to post-departure with personalised arrangements.
• Develop relationships with luxury service providers and vendors.
• Prepare tailored guest itineraries and offer local insights.

Skills

English & Spanish fluency

VIP guest handling

Leadership & team supervision

Discretion & confidentiality

Tools

Alice

Alliants

Concierge Organizer

Windows OS

Microsoft Office

Job description

Mandarin Oriental Punta Negra, Mallorca is seeking a Head Concierge to lead the Concierge Team and ensure the highest standards of guest service. You will be the primary contact for concierge matters, coordinating with hotel departments to deliver seamless experiences.

The role requires at least 5 years in luxury concierge, plus supervisory experience, deep knowledge of Mallorca’s luxury scene, and fluency in English and Spanish.