Luxury Guest Experience Specialist Barcelona Front Desk

Mandarin Oriental Group; Barcelona; Presencial; EUR 25.000 - 35.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Learning & Development opportunities

MOstay program with staff rates

Health & Wellness initiatives

Complimentary meals

Multicultural work environment

Team-building activities

Career development opportunities

Descripción de la vacante

A luxury hotel group in Barcelona is seeking a Guest Experience Agent to create memorable experiences for guests. This entry-level position requires a passion for hospitality, excellent communication skills, and the ability to work in a multicultural environment. Responsibilities include welcoming guests, managing requests, and ensuring service consistency across departments. This full-time role offers opportunities for career growth and development within the hotel industry.

Formación

• Previous experience in a luxury hotel (minimum 2 years).
• Ability to work in a multicultural environment.

Responsabilidades

• Welcome and assist guests throughout their stay.
• Anticipate guest needs and offer thoughtful service.
• Manage guest requests and preferences.
• Coordinate special occasions and tailored experiences.
• Support Front Office and Concierge for service consistency.
• Maintain accurate guest profiles.
• Handle feedback and resolve issues efficiently.

Conocimientos

Passion for luxury hospitality

Interpersonal skills

Communication skills

Detail-oriented

Calm under pressure

Team player

Fluency in English and Spanish

Descripción del empleo

A luxury hotel group in Barcelona is seeking a Guest Experience Agent to create memorable experiences for guests. This entry-level position requires a passion for hospitality, excellent communication skills, and the ability to work in a multicultural environment. Responsibilities include welcoming guests, managing requests, and ensuring service consistency across departments. This full-time role offers opportunities for career growth and development within the hotel industry.