Guest Experience Agent — Front Office

InterContinental Hotels Group; Barcelona; On-site; EUR 23,000 - 32,000; Full time

Benefits offered by this job

Discounted rates

Training programmes

Uniform & laundry

Meals on duty

Health insurance discount

Kimpton Benefits

Fun work environment

Job summary

InterContinental Hotels Group is seeking a Front Office Agent in Barcelona to welcome guests, manage bookings, process payments, and support the Front Office team with a warm, efficient service. You will check guests in/out, handle requests, and act as a brand ambassador for IHG.

With a hospitality background and fluent English plus local language, you’ll contribute to memorable stays and upsell opportunities while upholding safety and service standards across the hotel.

Qualifications

• Bachelor’s degree in hospitality or related field.
• 2+ years’ experience in Front Office.
• Fluent in local language and English; additional languages valued.
• Opera PMS knowledge is highly valuable.

Responsibilities

• Be the warm welcome that kicks off a memorable guest experience.
• Support the Front Office Supervisors in all required tasks.
• Acknowledge IHG Rewards Club and Kimpton Karma members and returning guests, in person or on the phone.
• Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay.
• Handle cash and credit transactions.
• Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes.
• Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns.
• Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary.
• Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed.
• Take pride in your appearance and place as a brand ambassador.
• Always know what events and activities are on the day’s schedule.

Skills

Front Office experience

English fluency

Local language fluency

Customer service

Education

Bachelor’s degree in hospitality or related field

Tools

Opera PMS

Job description

InterContinental Hotels Group is seeking a Front Office Agent in Barcelona to welcome guests, manage bookings, process payments, and support the Front Office team with a warm, efficient service. You will check guests in/out, handle requests, and act as a brand ambassador for IHG.

With a hospitality background and fluent English plus local language, you’ll contribute to memorable stays and upsell opportunities while upholding safety and service standards across the hotel.