Guest Experience Concierge - Luxury Hotel Front Desk

Hotel Arts Barcelona; Barcelona; On-site; EUR 20,000 - 26,000; Full time

Job summary

Hotel Arts Barcelona is seeking a Front Desk Agent to warmly welcome guests, check them in, and process payments efficiently. You will coordinate with housekeeping to prepare rooms and respond to guest inquiries with professionalism.

The role requires clear communication, a customer-service mindset, and adherence to hotel standards. Duties include handling check-outs, managing guest requests, and providing local information.

Qualifications

• Education as stated: high school diploma or GED.
• No related work experience required.
• Ability to communicate clearly with guests and colleagues.

Responsibilities

• Process guest check-ins by confirming reservations and assigning rooms.
• Handle payments, check-outs and balance cash at shift end.
• Answer calls, assist guests with requests, and coordinate with housekeeping.
• Provide directions and local information to guests and manage reports.

Skills

Customer service

Clear communication

Hospitality mindset

Education

High school diploma or GED

Job description

Hotel Arts Barcelona is seeking a Front Desk Agent to warmly welcome guests, check them in, and process payments efficiently. You will coordinate with housekeeping to prepare rooms and respond to guest inquiries with professionalism.

The role requires clear communication, a customer-service mindset, and adherence to hotel standards. Duties include handling check-outs, managing guest requests, and providing local information.