Guest Experience Leader | Luxury Concierge

SLS Barcelona; Barcelona; Presencial; EUR 35.000 - 55.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Excellent discounts across Ennismore brands

Opportunities for development

Descripción de la vacante

An innovative 5-star hotel in Barcelona seeks a Guest Experience Manager to join its opening team. The ideal candidate will lead a dedicated team to enhance guest experiences, ensuring exceptional service levels that reflect the SLS brand. Applicants should possess a degree in Hospitality Management and have over three years of experience in the hospitality sector, with strong leadership and communication skills. This role offers a competitive salary and opportunities for career development within a rapidly growing company.

Formación

• Proven experience in a similar role within hotels.
• Fluency in Spanish and English.
• Ability to work in a fast-paced environment with attention to detail.

Responsabilidades

• Enhance guest experiences and satisfaction.
• Foster a team culture and support professional development.
• Analyze customer feedback to improve services.

Conocimientos

Leadership

Customer Service

Communication

Problem-Solving

Multitasking

Educación

Degree in Hospitality Management

Herramientas

Microsoft Word

Excel

Outlook

Descripción del empleo

An innovative 5-star hotel in Barcelona seeks a Guest Experience Manager to join its opening team. The ideal candidate will lead a dedicated team to enhance guest experiences, ensuring exceptional service levels that reflect the SLS brand. Applicants should possess a degree in Hospitality Management and have over three years of experience in the hospitality sector, with strong leadership and communication skills. This role offers a competitive salary and opportunities for career development within a rapidly growing company.