Multilingual Front Desk Receptionist — MOstay & Growth

Mandarin Oriental Hotel Group Limited; Son Caliu; On-site; EUR 20,000 - 32,000; Full time

Job summary

Mandarin Oriental Punta Negra, Mallorca is seeking a Receptionist to join our Front Office team. You will be responsible for ensuring a flawless check-in and check-out process, delivering attentive service, and coordinating with housekeeping, maintenance, and concierge to guarantee guest satisfaction.

Based at Mandarin Oriental Punta Negra, Mallorca, you will manage guest records, handle payments and invoices, and respond to guest requests while upholding security standards and maintaining a

Qualifications

• Previous experience in the same role is preferred.
• Fluent English and Spanish; additional languages are a plus.
• Willingness to work in shifts (day, afternoon, night).
• Well-groomed appearance and professional demeanor.
• Basic IT skills and familiarity with PMS systems.

Responsibilities

• Ensure smooth check-in/check-out processes.
• Provide attentive service and address guest needs.
• Manage guest payments and invoices.
• Coordinate with housekeeping, maintenance, and concierge.
• Handle calls and emails; respond to guest requests.
• Maintain clean and welcoming reception area.
• Follow security procedures and protect personal data.
• Assist Front Office Manager with additional duties.

Skills

Communication skills

Bilingual English/Spanish

Shift work

IT basics

Tools

Opera PMS

Fidelio PMS

Microsoft Office

Windows OS

Job description

Mandarin Oriental Punta Negra, Mallorca is seeking a Receptionist to join our Front Office team. You will be responsible for ensuring a flawless check-in and check-out process, delivering attentive service, and coordinating with housekeeping, maintenance, and concierge to guarantee guest satisfaction.

Based at Mandarin Oriental Punta Negra, Mallorca, you will manage guest records, handle payments and invoices, and respond to guest requests while upholding security standards and maintaining a