Concierge

Mandarin Oriental Hotel Group Limited; Son Caliu; On-site; EUR 28,000 - 38,000; Full time

Benefits offered by this job

Learning & Development

MOstay complimentary nights

Wellness programs

Job summary

Mandarin Oriental Punta Negra Mallorca is seeking a dedicated Concierge to join our team. You will handle guest inquiries, arrange reservations, offer local recommendations, and coordinate a range of services to ensure unparalleled experiences for our guests.

Ideal candidates have 1–2 years in concierge or front office roles within luxury hospitality, with strong English and Spanish communication, knowledge of local attractions, and comfort with luxury transportation and VIP arrangements.

Qualifications

• Experience in a Concierge, Guest Relations, or Front Office role within a luxury hotel.
• Familiarity with VIP guest handling and exclusive service arrangements.
• Knowledge of local attractions, restaurants and luxury services.

Responsibilities

• Handle guest inquiries and requests, make reservations, and coordinate services.
• Welcome guests and provide personalised recommendations and tailored experiences.
• Coordinate transportation, personal shopping, and special deliveries.
• Liaise with third-party providers to arrange guest itineraries.
• Support Head Concierge and assist with mail, messages, and parcels.

Skills

VIP guest handling

English proficiency

Spanish proficiency

Customer service

Tools

Alice

Alliants

Concierge Organizer

Job description

Mandarin Oriental Punta Negra, Mallorca is looking for a Concierge to join our Concierge team.

Are you a master of craft?Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Set against the stunning backdrop of Puerto Portals, Mandarin Oriental Punta Negra pulses with the vibrant spirit of Mallorca. Here, subtle and emotional luxury seamlessly blend with the island’s natural beauty and energy, offering a place where inspiration flows effortlessly. Celebrate the essence of Mallorca through bespoke experiences, dynamic culinary journeys, and rejuvenating wellness - each designed to immerse you in the island’s vibrant atmosphere and extraordinary offerings.

About the job

Based at Mandarin Oriental Punta Negra, Mallorca, as the Concierge, you will be responsible for handling guest inquiries, making reservations, offering local recommendations, and coordinating various services.

As Concierge, you will be responsible for the following duties:

• To handle guest inquiries, make reservations, offer local recommendations, and coordinate various services.

• To welcome and assist guests with all inquiries, providing personalised recommendations and tailored experiences.

• To assist with luggage handling and storage requests, ensuring guest belongings are handled with the upmost care.

• To arrange reservations for restaurants, entertainment, and special events, ensuring exceptional experiences for guests.

• To coordinate transportation services, including private cars, airport transfers, and luxury vehicle rentals.

• To provide detailed information on local attractions, cultural experiences, and shopping options, ensuring guests maximise their stay.

• To manage guest requests for personal shopping, floral arrangements, and special deliveries.

• To handle mail, messages, and parcels for in-house guests, pre, during and post stay.

• To liaise with third-party service providers, ensuring smooth coordination for guest arrangements.

• To perform any other reasonable duties as required by the Head Concierge.

As Concierge, we expect from you:

Experience and education

• Minimum 1-2 years of experience in a Concierge, Guest Relations, or Front Office role within a luxury hotel or high-end hospitality environment.

• Familiarity with VIP guest handling, personal shopping and exclusive service arrangements.

• Experience in handling guest requests, reservations and itinerary planning.

Technical Skills

• Effective communication skills in English and Spanish (additional languages are a plus).

• In-depth knowledge of local attractions, restaurants, cultural sites, luxury services, and transportation options.

• Well-groomed appearance, adhering to the hotel's grooming standards.

• Basic IT skills, with solid knowledge of Windows operating systems, Microsoft Office Suite (Excel, Word, Outlook).

• Familiarity with concierge management systems (e.g., Alice, Alliants, Concierge Organizer, etc).

• Flexibility to work shifts, including evenings, weekends, and holidays.
• Legal authorization to work in Spain.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.

• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.

• Health & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

We’re Fans. Are you?