Estonian Speaking Customer Service Agent - Work In Sofia, Bulgaria

Mercier Consultancy Group; España; On-site; EUR 20,000 - 29,000; Full time

Benefits offered by this job

Competitive salary

Fully paid training

Health insurance

Relocation package

Performance bonus

Team events

Career progression

Job summary

Mercier Consultancy Group is seeking an Estonian Speaking Customer Service Agent in Sofia, Bulgaria. You will deliver support to Estonian-speaking clients via phone, email, and live chat, collaborating with internal teams to ensure high-quality service.

Native or fluent Estonian and English proficiency are required. The position is on-site in Sofia with fully paid relocation, health coverage, paid training, and a clear path for career progression within an international team.

Qualifications

• Native or fluent Estonian (spoken and written).
• Proficient in English to communicate within a diverse team.
• Experience in Customer Support Services preferred but not required.
• EU passport valid for relocation to Bulgaria.
• Strong problem-solving and communication skills.

Responsibilities

• Provide exceptional support to Estonian-speaking clients via phone, email and live chat.
• Resolve inquiries with accuracy and empathy.
• Document interactions in the CRM accurately.
• Collaborate with internal teams to improve service quality.
• Adapt to product updates and support procedures.
• Maintain high levels of customer satisfaction.
• Support relocation and onboarding processes.

Skills

Estonian fluency

English proficiency

Customer service

Multilingual communication

Job description

Estonian Speaking Customer Service Agent

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm, specializing in connecting top-tier talent with world-class organizations across the European BPO landscape. With a commitment to excellence and professional growth, we are proud to facilitate career-defining opportunities for multilingual professionals globally.

Job Overview

We are currently seeking a motivated professional for an Estonian Speaking Customer Service Agent position in Bulgaria, based in the vibrant capital of Sofia. This role within the Customer Support Services industry offers the perfect blend of career progression, cultural immersion, and an inclusive international work environment.

Key Responsibilities

• Deliver exceptional support to Estonian-speaking clients within the Customer Support Services industry.
• Resolve complex inquiries through phone, email, and live chat channels with precision and empathy.
• Maintain high levels of customer satisfaction by providing accurate and timely information.
• Collaborate with internal teams to improve overall service quality and efficiency in this Estonian-speaking job.
• Document all interactions meticulously within the company’s CRM system to ensure seamless service delivery.
• Adapt quickly to evolving product updates and industry-standard support procedures.
• Contribute to the positive and energetic atmosphere of the office while pursuing excellence in your daily tasks.
• Native or fluent Estonian (spoken and written) is mandatory for this role.
• Proficiency in English to effectively communicate within our diverse team.
• Valid EU passport, enabling seamless relocation to Bulgaria for this on-site position.
• Previous experience in the Customer Support Services industry is highly preferred but not required.
• Strong problem-solving skills and a genuine passion for helping people.
• Resilience and a proactive attitude towards professional development.

What We Offer

• Competitive Monthly Salary package commensurate with experience.
• Fully Paid Training to ensure your success in the Customer Support Services industry.
• Comprehensive Health Insurance coverage.
• Fully Paid Relocation Package (flight, transfer, and temporary hotel stay).
• Lucrative Monthly Performance Bonus based on your individual achievements.
• And Much More, including team events and a clear path for internal career progression.

Life in Bulgaria

Choosing one of our jobs in Bulgaria means stepping into a country with a rich cultural history and a modern, rapidly growing economy. Sofia is a city that never sleeps, offering a fantastic climate, a vibrant nightlife, and a welcoming community that makes it one of the most exciting hubs for international talent in Europe. Living in Bulgaria provides a perfect balance of affordability and a high quality of life that is hard to find elsewhere.

Beyond the professional benefits, Bulgaria offers breathtaking landscapes, ranging from the majestic Vitosha mountain range to beautiful coastal retreats. When you accept this Estonian Speaking Customer Service Agent position in Bulgaria, you are not just getting a job; you are embracing a new lifestyle. Enjoy incredible local cuisine, a low cost of living, and the warm hospitality for which Bulgaria is famously known.