Lithuanian Speaking Support Specialist - Work In Sofia, Bulgaria

Mercier Consultancy Group; Spain (TX); On-site; USD 15,000 - 27,000; Full time

Benefits offered by this job

Relocation package

Fully paid training

Health insurance

Employee benefits package

Job summary

Mercier Consultancy Group is seeking a Lithuanian Speaking Support Specialist to join our fast-growing customer support team in Bulgaria. You will handle multilingual inquiries across phone, email, and live chat, delivering empathetic service and accurate solutions.

You will document interactions in the CRM, collaborate with global teams, and stay updated on product policies. A valid EU passport and fluency in Lithuanian and English are required, with a fully paid relocation package offered.

Qualifications

• Native or fluent Lithuanian (spoken and written) is mandatory.
• Professional proficiency in English to engage with our diverse, international team.
• Valid EU passport to facilitate the hiring process for this Lithuanian Speaking Support Specialist position in Bulgaria.
• Experience in high-volume contact centers is advantageous.
• Willingness to relocate to Bulgaria and adapt to new CRM tech.

Responsibilities

• Provide exceptional omnichannel support to customers, representing a leading global brand within the Customer Support Services industry.
• Resolve complex inquiries via phone, email, and live chat while maintaining professional communication in Lithuanian.
• Ensure customer satisfaction by identifying needs and delivering accurate, empathetic, and efficient solutions.
• Accurately document customer interactions within the CRM system to track progress and identify service trends.
• Collaborate with international teams to maintain quality benchmarks and contribute to team performance goals.
• Stay updated on product knowledge and internal service policies to ensure consistent quality in every customer touchpoint.
• Act as a brand ambassador, ensuring that every Lithuanian-speaking interaction reinforces our reputation for superior client care.

Skills

Lithuanian language

English proficiency

Omnichannel support

Customer service

Tools

CRM software

Job description

Lithuanian Speaking Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with world-class organizations within the Customer Support Services sector. With a reputation for excellence, we pride ourselves on facilitating career growth while helping our global partners scale their operations through high-quality recruitment solutions.

Job Overview

We are currently looking for a motivated professional to fill the Lithuanian Speaking Support Specialist position in Bulgaria. This is a unique opportunity to join a fast-growing team in the dynamic Customer Support Services industry, offering a seamless relocation experience and a career path that rewards performance and linguistic expertise.

Key Responsibilities

• Provide exceptional omnichannel support to customers, representing a leading global brand within the Customer Support Services industry.

• Resolve complex inquiries via phone, email, and live chat while maintaining the highest standards of professional communication in Lithuanian.

• Ensure customer satisfaction by identifying needs and delivering accurate, empathetic, and efficient solutions.

• Accurately document customer interactions within the CRM system to track progress and identify service trends.

• Collaborate with international teams to maintain quality benchmarks and contribute to team performance goals.

• Stay updated on product knowledge and internal service policies to ensure consistent quality in every customer touchpoint.

• Act as a brand ambassador, ensuring that every Lithuanian-speaking interaction reinforces our reputation for superior client care.

• Native or fluent Lithuanian (spoken and written) is mandatory for this role.

• Professional proficiency in English to effectively engage with our diverse, international team.

• Valid EU passport (mandatory) to facilitate the hiring process for this Lithuanian Speaking Support Specialist position in Bulgaria.

• A strong passion for customer care and a drive to excel within the fast-paced Customer Support Services industry.

• Proven ability to adapt to new technologies and CRM software efficiently.

• Previous experience in high-volume contact centers is considered an advantage, though we welcome applications from driven professionals eager to grow.

What We Offer

• Competitive Monthly Salary reflective of your professional expertise.
• Monthly Performance Bonus to reward your commitment to quality and service excellence.
• Fully Paid Training program to ensure you are confident and capable in your new role.
• Comprehensive Health Insurance and additional employee benefits package.
• Fully Paid Relocation Package (flight, transfer, hotel) to make your move to Bulgaria effortless.
• Career development opportunities within a leading global firm offering many of the best Lithuanian-speaking jobs in Europe.
• And Much More…

Life in Bulgaria

Bulgaria is rapidly emerging as a premier destination for European professionals seeking a high quality of life combined with a rich historical culture. As you explore Jobs in Bulgaria, you will find that Sofia offers a perfect blend of modern urban living, vibrant nightlife, and stunning mountain landscapes that are just a short drive away. Bulgaria provides a welcoming climate, both in terms of its friendly people and its pleasantly sunny weather, making it an ideal location for those relocating from abroad.

Relocating to Bulgaria through Mercier Consultancy Group allows you to enjoy an affordable cost of living while earning a competitive salary. You will immerse yourself in an environment where tradition meets contemporary innovation, and the culinary scene in Bulgaria is sure to delight any newcomer. Whether you are looking for long-term career growth or a new adventure in a vibrant European city, this role offers the perfect balance of professional success and a rewarding personal lifestyle in Bulgaria.