Latvian Speaking Solutions Consultant - Work In Sofia, Bulgaria

Mercier Consultancy Group; España; On-site; EUR 20,000 - 31,000; Full time

Benefits offered by this job

Fully Paid Training

Health Insurance

Relocation Package (flight, airport)</

Monthly Performance Bonus

Job summary

Mercier Consultancy Group seeks a Latvian-speaking Solutions Consultant to join our Sofia team. You will deliver high-quality customer support via phone, email, and live chat, while building deep product knowledge.

Collaborate with cross-functional teams, maintain records in the support database, and participate in ongoing training to meet monthly KPIs. EU passport or right to work in the EU is mandatory.

Qualifications

• Latvian language proficiency (native or fluent).
• Professional English communication.
• Proven customer support experience or aptitude.

Responsibilities

• Provide high-quality customer support via phone, email, and live chat in Latvian.
• Analyze and troubleshoot user inquiries to deliver effective solutions.
• Maintain accurate records of all interactions in the support database.
• Collaborate with cross-functional teams to resolve technical issues and meet SLAs.
• Develop product knowledge to offer expert guidance to end-users.
• Participate in ongoing training to enhance communication and product knowledge.
• Strive to meet monthly quality and performance KPIs.

Skills

Latvian language

English language

Customer support

Problem solving

Job description

Latvian Speaking Solutions Consultant

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm specializing in connecting top-tier talent with world-class employers across the European BPO and customer support services landscape. We pride ourselves on delivering bespoke career opportunities, ensuring our candidates secure positions that align perfectly with their professional aspirations and cultural needs.

Job Overview

We are currently seeking a dynamic professional for a Latvian Speaking Solutions Consultant position in Bulgaria. This role is ideal for individuals looking to advance their career in the vibrant customer support services sector while enjoying a comprehensive, all-inclusive international relocation experience.

Key Responsibilities

• Provide high-quality customer support services to clients via telephone, email, and live chat in Latvian.
• Analyze and troubleshoot complex user inquiries to ensure efficient, solutions-oriented outcomes.
• Maintain accurate records of all customer interactions within the internal support database.
• Collaborate with cross-functional teams to accelerate technical issues and ensure service-level agreement compliance.
• Develop a deep understanding of company products and services to provide expert guidance to our end-users.
• Participate in ongoing training sessions to enhance communication skills and product knowledge.
• Strive to meet and exceed monthly quality and performance KPIs.
• Native or fluent Latvian (spoken and written).
• Professional proficiency in English to navigate internal systems and team communication.
• Valid EU passport or right to work in the EU (mandatory).
• Proven passion for customer support services and problem-solving.
• Ability to work on-site in Sofia, Bulgaria.
• Strong digital literacy and ability to thrive in a fast-paced environment.

What We Offer

• Competitive Monthly Salary.
• Fully Paid Professional Training.
• Comprehensive Health Insurance package.
• Fully Paid Relocation Package (flight, airport transfer, and initial hotel accommodation).
• Attractive Monthly Performance Bonus.
• Opportunities for career growth within the international customer support services industry.
• And Much More…

Life in Bulgaria

Choosing one of our Latvian-speaking jobs means choosing a lifestyle upgrade in the heart of the Balkans. Bulgaria offers a remarkable blend of ancient history, modern infrastructure, and a sunny, Mediterranean-influenced climate that makes living here a delight throughout the seasons. As one of the most exciting hubs for international business, Bulgaria has become a premier destination for professionals seeking new horizons.

Beyond the career benefits, you will fall in love with the vibrant culture, world-famous cuisine, and the welcoming nature of the local community. Relocating to Bulgaria is a seamless process with our support, allowing you to focus on your professional growth and personal exploration. Discover why so many professionals choose to build their future here by applying for this Latvian Speaking Solutions Consultant position in Bulgaria today.

Sincerely,
The Recruitment Team at Mercier Consultancy Group