L1 IT Support Engineer — Windows & Network Troubleshooter

Teceze; Mos; Presencial; EUR 22.000 - 30.000; Jornada completa

Descripción de la vacante

Teceze is seeking an L1 IT Support Engineer to provide onsite end-user support. You will troubleshoot Windows desktops, laptops, and peripherals, install hardware and software, and support Microsoft 365 apps and basic network issues.

The role requires 1–3 years of IT/Desktop support, strong communication skills in English, and the ability to work independently while handling multiple tickets. Onsite duties include onboarding/offboarding and basic AV support.

Formación

• 1–3 years of experience in IT/Desktop/Service Desk support.
• Strong knowledge of Windows 10/11 troubleshooting.
• Basic knowledge of Microsoft 365, Outlook, Teams, and Active Directory.
• English communication skills required; local language preferred.
• Good communication and customer-facing skills.
• Ability to work independently and manage multiple support requests.

Responsabilidades

• Provide L1 onsite technical support to end users.
• Troubleshoot Windows desktops, laptops, and peripherals.
• Install, configure, and maintain desktop hardware and software.
• Support Windows 10/11, Microsoft 365, Outlook, Teams, and other business apps.
• Troubleshoot basic LAN, Wi‑Fi, VPN, and network connectivity issues.
• Assist with onboarding and offboarding activities, including device setup.
• Log, update, and close incidents in the ticketing system.
• Escalate complex issues to L2/L3 teams when required.
• Provide support for meeting rooms, video conferencing, and basic AV equipment.

Conocimientos

English proficiency

Customer service

Independent worker

Multitasking

Herramientas

Windows 10/11

Microsoft 365

Outlook

Teams

Active Directory

VPN

LAN/Wi‑Fi

ServiceNow

Jira

Descripción del empleo

Teceze is seeking an L1 IT Support Engineer to provide onsite end-user support. You will troubleshoot Windows desktops, laptops, and peripherals, install hardware and software, and support Microsoft 365 apps and basic network issues.

The role requires 1–3 years of IT/Desktop support, strong communication skills in English, and the ability to work independently while handling multiple tickets. Onsite duties include onboarding/offboarding and basic AV support.