Onsite IT Support Engineer — Windows & Network

TECEZE

Barcelona

Presencial

EUR 26.000 - 34.000

Jornada completa

hace 37 horas

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Descripción de la vacante

TECEZE is seeking an L1 IT Support Engineer to provide onsite support in Barcelona, handling end-user hardware, software, and network issues with a focus on timely resolutions and excellent customer service.

The role requires 1–3 years of IT/Desktop/Service Desk experience, proficiency with Windows 10/11, Microsoft 365, Outlook and Teams, and basic knowledge of AD, TCP/IP, DNS, and LAN/Wi‑Fi. English is required, with local language preferred.

Formación

1–3 years of IT/Desktop/Service Desk experience.
Proficient in Windows 10/11 troubleshooting.
Experience with Microsoft 365, Outlook, Teams, and AD.
Knowledge of TCP/IP, DNS, DHCP, LAN, and Wi-Fi.
Experience with hardware and software troubleshooting in corporate environments.
Experience with ticketing tools such as ServiceNow or Jira preferred.

Responsabilidades

Provide L1 onsite technical support to end users.
Troubleshoot Windows desktops, laptops, and peripherals.
Install, configure, and maintain desktop/laptop hardware and software.
Support Windows 10/11, Microsoft 365, Outlook, Teams, and other business applications.
Troubleshoot LAN, Wi-Fi, VPN, and network connectivity issues.
Maintain IT asset and inventory records and log incidents in the ticketing system.
Escalate complex issues to L2/L3 teams when required.
Provide support for meeting room, video conferencing, and basic AV equipment.