Onsite IT Support Engineer (L1) - Windows & Network

Teceze

País Vasco

Presencial

EUR 26.000 - 38.000

Jornada completa

Hace 2 días

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Descripción de la vacante

Teceze is seeking an L1 IT Support Engineer to provide onsite end-user support in Barcelona, Spain. The role covers troubleshooting across hardware, software, and network issues with a focus on customer service and timely resolutions.

The candidate should have 1–3 years of IT/desk-side support experience, familiarity with Windows 10/11 and Microsoft 365, and basic networking knowledge (LAN, Wi‑Fi, VPN). English is required; local language preferred.

Formación

1–3 years of IT/desktop/service desk support.
Good knowledge of Windows 10/11 troubleshooting.
Basic knowledge of Microsoft 365, Outlook, Teams, and Active Directory.
Basic understanding of TCP/IP, DNS, DHCP, LAN, and Wi‑Fi.
Experience with laptops, desktops, and peripherals.
Experience with ticketing tools such as ServiceNow or Jira.

Responsabilidades

Provide L1 onsite technical support to end users.
Troubleshoot Windows desktops, laptops, and peripherals.
Install, configure, and maintain desktop hardware and software.
Support Windows 10/11, Microsoft 365, Outlook, Teams, and other business apps.
Troubleshoot LAN, Wi‑Fi, VPN, and network connectivity issues.
Support printers, scanners, monitors, docking stations, and other IT peripherals.
Log and close incidents in the ticketing system; escalate when needed.
Assist with onboarding/offboarding and device setup.