Network Engineer

TECEZE; Barcelona; Presencial; EUR 26.000 - 34.000; Jornada completa

Descripción de la vacante

TECEZE is seeking an L1 IT Support Engineer to provide onsite support in Barcelona, handling end-user hardware, software, and network issues with a focus on timely resolutions and excellent customer service.

The role requires 1–3 years of IT/Desktop/Service Desk experience, proficiency with Windows 10/11, Microsoft 365, Outlook and Teams, and basic knowledge of AD, TCP/IP, DNS, and LAN/Wi‑Fi. English is required, with local language preferred.

Formación

• 1–3 years of IT/Desktop/Service Desk experience.
• Proficient in Windows 10/11 troubleshooting.
• Experience with Microsoft 365, Outlook, Teams, and AD.
• Knowledge of TCP/IP, DNS, DHCP, LAN, and Wi-Fi.
• Experience with hardware and software troubleshooting in corporate environments.
• Experience with ticketing tools such as ServiceNow or Jira preferred.

Responsabilidades

• Provide L1 onsite technical support to end users.
• Troubleshoot Windows desktops, laptops, and peripherals.
• Install, configure, and maintain desktop/laptop hardware and software.
• Support Windows 10/11, Microsoft 365, Outlook, Teams, and other business applications.
• Troubleshoot LAN, Wi-Fi, VPN, and network connectivity issues.
• Maintain IT asset and inventory records and log incidents in the ticketing system.
• Escalate complex issues to L2/L3 teams when required.
• Provide support for meeting room, video conferencing, and basic AV equipment.

Conocimientos

IT/Desktop/Service Desk support

Windows 10/11 troubleshooting

Microsoft 365

Outlook

Teams

Active Directory

TCP/IP, DNS, DHCP, LAN, Wi‑Fi

Hardware & software troubleshooting

ServiceNow

Jira

Customer-facing skills

Independently manage multiple requests

Onsite support

English communication

Herramientas

ServiceNow

Jira

Descripción del empleo

We are looking for an L1 IT Support Engineer with 1–3 years of experience to provide onsite technical support to end users. The engineer will be responsible for troubleshooting hardware, software, network, and user-related issues while ensuring timely resolution and excellent customer service.

Key Responsibilities

• Provide L1 onsite technical support to end users.
• Troubleshoot Windows desktops, laptops, and peripherals.
• Install, configure, and maintain desktop/laptop hardware and software.
• Support Windows 10/11, Microsoft 365, Outlook, Teams, and other business applications.
• Troubleshoot basic LAN, Wi‑Fi, VPN, and network connectivity issues.
• Support printers, scanners, monitors, docking stations, and other IT peripherals.
• Perform user account, password, and access‑related troubleshooting.
• Assist with onboarding and offboarding activities, including device setup and collection.
• Install operating systems, applications, security updates, and required drivers.
• Maintain accurate IT asset and inventory records.
• Log, update, and close incidents and service requests in the ticketing system.
• Escalate complex issues to L2/L3 teams when required.
• Provide support for meeting room, video conferencing, and basic AV equipment.
• Follow ITIL processes and company support procedures.
• Maintain good communication with users and provide regular updates on open issues.

Required Skills & Experience

• 1–3 years of experience in IT/Desktop/Service Desk support.
• Good knowledge of Windows 10/11 troubleshooting.
• Basic knowledge of Microsoft 365, Outlook, Teams, and Active Directory.
• Basic understanding of TCP/IP, DNS, DHCP, LAN, and Wi‑Fi.
• Experience troubleshooting laptops, desktops, printers, and other peripherals.
• Good knowledge of hardware and software troubleshooting.
• Experience with ticketing tools such as ServiceNow, Jira, or similar is preferred.
• Good communication and customer-facing skills.
• Ability to work independently and manage multiple support requests.
• English communication skills are required; local language proficiency is preferred.

Key Skills

L1 IT Support | Desktop Support | Windows 10/11 | Microsoft 365 | Active Directory | Outlook | Teams | Hardware Troubleshooting | Network Troubleshooting | LAN | Wi‑Fi | VPN | Printers | Asset Management | ServiceNow | ITIL | Customer Support