Network Engineer

Teceze; La Coruña; Presencial; EUR 26.000 - 36.000; Jornada completa

Descripción de la vacante

Teceze in Barcelona is seeking an L1 IT Support Engineer with 1–3 years of experience to provide on-site technical assistance to end users. You will troubleshoot hardware, software, network, and user issues, ensuring timely resolution and strong customer service.

The role focuses on Windows 10/11 support, Microsoft 365 services, and basic network connectivity, with opportunities to assist with onboarding and asset management while following ITIL procedures.

Formación

• 1–3 years IT Desktop/Service Desk experience.
• Solid troubleshooting of Windows 10/11.
• Basic knowledge of Microsoft 365, Outlook, Teams, and Active Directory.
• Good communication and customer-facing skills.

Responsabilidades

• Provide on-site L1 support to end users.
• Troubleshoot Windows desktops, peripherals, and printers.
• Install, configure, and maintain hardware/software.
• Escalate complex issues to L2/L3 as needed.
• Follow ITIL processes and log incidents in the system.

Conocimientos

Windows 10/11 troubleshooting

Active Directory

Microsoft 365

TCP/IP/DNS/DHCP

LAN/Wi‑Fi/VPN

ServiceNow

Jira

Customer communication

Herramientas

ServiceNow

Jira

Descripción del empleo

Position Network Administrator – L1 Location: BARCELONA, Spain 1 Year + Possible Extension

Job Summary

We are looking for an L1 IT Support Engineer with 1–3 years of experience to provide onsite technical support to end users. The engineer will be responsible for troubleshooting hardware, software, network, and user-related issues while ensuring timely resolution and excellent customer service.

Key Responsibilities

• Provide L1 onsite technical support to end users.
• Troubleshoot Windows desktops, laptops, and peripherals.
• Install, configure, and maintain desktop/laptop hardware and software.
• Support Windows 10/11, Microsoft 365, Outlook, Teams, and other business applications.
• Troubleshoot basic LAN, Wi-Fi, VPN, and network connectivity issues.
• Support printers, scanners, monitors, docking stations, and other IT peripherals.
• Perform user account, password, and access-related troubleshooting.
• Assist with onboarding and offboarding activities, including device setup and collection.
• Install operating systems, applications, security updates, and required drivers.
• Maintain accurate IT asset and inventory records.
• Log, update, and close incidents and service requests in the ticketing system.
• Escalate complex issues to L2/L3 teams when required.
• Provide support for meeting room, video conferencing, and basic AV equipment.
• Follow ITIL processes and company support procedures.
• Maintain good communication with users and provide regular updates on open issues.

Required Skills & Experience

• 1–3 years of experience in IT/Desktop/Service Desk support.
• Good knowledge of Windows 10/11 troubleshooting.
• Basic knowledge of Microsoft 365, Outlook, Teams, and Active Directory.
• Basic understanding of TCP/IP, DNS, DHCP, LAN, and Wi-Fi.
• Experience troubleshooting laptops, desktops, printers, and other peripherals.
• Good knowledge of hardware and software troubleshooting.
• Experience with ticketing tools such as ServiceNow, Jira, or similar is preferred.
• Good communication and customer-facing skills.
• Ability to work independently and manage multiple support requests.
• English communication skills are required; local language proficiency is preferred.

Key Skills

Key Skills L1 IT Support | Desktop Support | Windows 10/11 | Microsoft 365 | Active Directory | Outlook | Teams | Hardware Troubleshooting | Network Troubleshooting | LAN | Wi-Fi | VPN | Printers | Asset Management | ServiceNow | ITIL | Customer Support