Network Engineer

Teceze; Mos; Presencial; EUR 22.000 - 30.000; Jornada completa

Descripción de la vacante

Teceze is seeking an L1 IT Support Engineer to provide onsite end-user support. You will troubleshoot Windows desktops, laptops, and peripherals, install hardware and software, and support Microsoft 365 apps and basic network issues.

The role requires 1–3 years of IT/Desktop support, strong communication skills in English, and the ability to work independently while handling multiple tickets. Onsite duties include onboarding/offboarding and basic AV support.

Formación

• 1–3 years of experience in IT/Desktop/Service Desk support.
• Strong knowledge of Windows 10/11 troubleshooting.
• Basic knowledge of Microsoft 365, Outlook, Teams, and Active Directory.
• English communication skills required; local language preferred.
• Good communication and customer-facing skills.
• Ability to work independently and manage multiple support requests.

Responsabilidades

• Provide L1 onsite technical support to end users.
• Troubleshoot Windows desktops, laptops, and peripherals.
• Install, configure, and maintain desktop hardware and software.
• Support Windows 10/11, Microsoft 365, Outlook, Teams, and other business apps.
• Troubleshoot basic LAN, Wi‑Fi, VPN, and network connectivity issues.
• Assist with onboarding and offboarding activities, including device setup.
• Log, update, and close incidents in the ticketing system.
• Escalate complex issues to L2/L3 teams when required.
• Provide support for meeting rooms, video conferencing, and basic AV equipment.

Conocimientos

English proficiency

Customer service

Independent worker

Multitasking

Herramientas

Windows 10/11

Microsoft 365

Outlook

Teams

Active Directory

VPN

LAN/Wi‑Fi

ServiceNow

Jira

Descripción del empleo

We are looking for an L1 IT Support Engineer with 1–3 years of experience to provide onsite technical support to end users. The engineer will be responsible for troubleshooting hardware, software, network, and user-related issues while ensuring timely resolution and excellent customer service.

Key Responsibilities

• Provide L1 onsite technical support to end users.
• Troubleshoot Windows desktops, laptops, and peripherals .
• Install, configure, and maintain desktop/laptop hardware and software.
• Support Windows 10/11, Microsoft 365, Outlook, Teams , and other business applications.
• Troubleshoot basic LAN, Wi‑Fi, VPN, and network connectivity issues.
• Support printers, scanners, monitors, docking stations, and other IT peripherals.
• Perform user account, password, and access-related troubleshooting .
• Assist with onboarding and offboarding activities, including device setup and collection.
• Install operating systems, applications, security updates, and required drivers.
• Maintain accurate IT asset and inventory records .
• Log, update, and close incidents and service requests in the ticketing system.
• Escalate complex issues to L2/L3 teams when required.
• Provide support for meeting room, video conferencing, and basic AV equipment.
• Follow ITIL processes and company support procedures.
• Maintain good communication with users and provide regular updates on open issues.

Required Skills & Experience

• 1–3 years of experience in IT/Desktop/Service Desk support.
• Good knowledge of Windows 10/11 troubleshooting.
• Basic knowledge of Microsoft 365, Outlook, Teams, and Active Directory .
• Basic understanding of TCP/IP, DNS, DHCP, LAN, and Wi‑Fi .
• Experience troubleshooting laptops, desktops, printers, and other peripherals.
• Good knowledge of hardware and software troubleshooting.
• Experience with ticketing tools such as ServiceNow, Jira, or similar is preferred.
• Good communication and customer-facing skills.
• Ability to work independently and manage multiple support requests.
• English communication skills are required; local language proficiency is preferred.

Key Skills

L1 IT Support | Desktop Support | Windows 10/11 | Microsoft 365 | Active Directory | Outlook | Teams | Hardware Troubleshooting | Network Troubleshooting | LAN | Wi‑Fi | VPN | Printers | Asset Management | ServiceNow | ITIL | Customer Support