L1 IT Support & Network Troubleshooter

Teceze; Arbo; Presencial; EUR 21.000 - 30.000; Jornada completa

Descripción de la vacante

Teceze is seeking a Network Engineer/IT Helpdesk to provide L1 on-site support for end users in Cequelinos, Galicia. You will troubleshoot Windows 10/11 devices and keep Microsoft 365, Outlook, and Teams running smoothly, while handling LAN, Wi‑Fi, VPN, and hardware peripherals.

Ideal candidates have 1–3 years in IT/desktop support, with knowledge of Active Directory, TCP/IP, DNS, DHCP, and experience using ServiceNow or Jira for ticketing. Strong customer communication is essential.

Formación

• 1–3 years of experience in IT/Desktop/Service Desk support.
• Good knowledge of Windows 10/11 troubleshooting.
• Basic knowledge of Microsoft 365, Outlook, Teams, and Active Directory.
• Basic understanding of TCP/IP, DNS, DHCP, LAN, and Wi‑Fi.
• Experience troubleshooting laptops, desktops, printers, and other peripherals.

Responsabilidades

• Provide L1 on-site support to end users.
• Troubleshoot Windows desktops, laptops and peripherals.
• Install, configure, and maintain desktop/laptop hardware and software.
• Log, update, and close incidents in the ticketing system.
• Escalate complex issues to L2/L3 teams when required.
• Provide support for meeting room, video conferencing and basic AV equipment.

Conocimientos

L1 IT Support

Desktop Support

Windows 10/11

Microsoft 365

Active Directory

Outlook

Teams

Hardware Troubleshooting

Network Troubleshooting

LAN

Wi-Fi

VPN

Printers

Asset Management

ServiceNow

ITIL

Customer Support

Herramientas

ServiceNow

Jira

Descripción del empleo

Teceze is seeking a Network Engineer/IT Helpdesk to provide L1 on-site support for end users in Cequelinos, Galicia. You will troubleshoot Windows 10/11 devices and keep Microsoft 365, Outlook, and Teams running smoothly, while handling LAN, Wi‑Fi, VPN, and hardware peripherals.

Ideal candidates have 1–3 years in IT/desktop support, with knowledge of Active Directory, TCP/IP, DNS, DHCP, and experience using ServiceNow or Jira for ticketing. Strong customer communication is essential.