Onsite IT Support Engineer — Windows & Network (Barcelona)

Teceze; Vitoria; Presencial; EUR 23.000 - 32.000; Jornada completa

Descripción de la vacante

Teceze is seeking an L1 IT Support Engineer to provide on-site technical help for end users in Barcelona. The role requires 1–3 years of desktop and IT support experience, with strong Windows and Microsoft 365 knowledge. You will handle incidents, asset records, onboarding/offboarding, and basic network issues across LAN, Wi-Fi, and VPN.

Join a team that values clear communication, customer service, and adherence to ITIL processes while supporting meeting rooms and AV equipment.

Formación

• 1–3 years of IT/Desktop/Service Desk support.
• Good knowledge of Windows 10/11 troubleshooting.
• Basic knowledge of Microsoft 365, Outlook, Teams, and Active Directory.
• Experience with ticketing tools such as ServiceNow or Jira.
• Good communication and customer-facing skills.

Responsabilidades

• Provide L1 onsite technical support to end users.
• Troubleshoot Windows desktops, laptops, and peripherals.
• Install, configure, and maintain desktop/laptop hardware and software.
• Support Windows 10/11, Microsoft 365, Outlook, Teams, and other business applications.
• Troubleshoot basic LAN, Wi-Fi, VPN, and network connectivity issues.
• Support printers, scanners, monitors, docking stations, and other IT peripherals.
• Perform user account, password, and access-related troubleshooting.
• Assist with onboarding and offboarding activities, including device setup and collection.
• Install operating systems, applications, security updates, and required drivers.
• Maintain accurate IT asset and inventory records.
• Log, update, and close incidents and service requests in the ticketing system.
• Escalate complex issues to L2/L3 teams when required.
• Provide support for meeting room, video conferencing, and basic AV equipment.
• Follow ITIL processes and company support procedures.
• Maintain good communication with users and provide regular updates on open issues.

Conocimientos

L1 IT Support

Desktop Support

Windows 10/11

Microsoft 365

Active Directory

Outlook

Teams

Hardware Troubleshooting

Network Troubleshooting

LAN

Wi-Fi

VPN

Printers

Asset Management

ServiceNow

ITIL

Customer Support

Herramientas

ServiceNow

Jira

Descripción del empleo

Teceze is seeking an L1 IT Support Engineer to provide on-site technical help for end users in Barcelona. The role requires 1–3 years of desktop and IT support experience, with strong Windows and Microsoft 365 knowledge. You will handle incidents, asset records, onboarding/offboarding, and basic network issues across LAN, Wi-Fi, and VPN.

Join a team that values clear communication, customer service, and adherence to ITIL processes while supporting meeting rooms and AV equipment.