Italian-Speaking Customer Champion – Onsite Barcelona

CNX; Barcelona; On-site; EUR 18,000 - 22,000; Full time

Benefits offered by this job

Office in central Barcelona

Bring-a-friend bonus

Full paid training

Career development programs

Job summary

Concentrix in Barcelona is seeking a Customer Representative (Italian-speaking) to handle incoming customer interactions onsite. The role requires Italian and strong English, with responsibilities including logging calls, resolving customer demands, and maintaining knowledge of applications used by clients.

We offer full-time hours (39/week), a temporary contract, and a base salary of 19,623.94 EUR gross/year plus up to 1,200 EUR bonus per year.

Qualifications

• Proficient or bilingual in Italian plus an advanced level of English.
• Good disposition to work in a customer service environment.
• Customer care skills – ability to listen to and understand the customers’ need.
• Own calls and progress them to resolution or escalate as needed.

Responsibilities

• Take incoming customer calls (phone, email, chats) and resolve requests.
• Log call details in the management system and respond within SLA.
• Maintain product and application knowledge for customers.
• Assist boutiques and shops with demand resolution.

Skills

Italian language

English language

Customer service

Communication skills

Problem solving

Windows/MS Office

Tools

Windows/MS Office

Job description

Concentrix in Barcelona is seeking a Customer Representative (Italian-speaking) to handle incoming customer interactions onsite. The role requires Italian and strong English, with responsibilities including logging calls, resolving customer demands, and maintaining knowledge of applications used by clients.

We offer full-time hours (39/week), a temporary contract, and a base salary of 19,623.94 EUR gross/year plus up to 1,200 EUR bonus per year.