Italian-Speaking Support Specialist - Onsite Sofia (Relocation)

Mercier Consultancy Group; España; Presencial; EUR 24.000 - 36.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Fully Paid Relocation Package (flight,

Transfer, hotel upon arrival)

Comprehensive Health Insurance

Fully Paid Training

Monthly Performance Bonus

Descripción de la vacante

Mercier Consultancy Group is seeking an Italian-speaking Support Specialist to join the team in Sofia, Bulgaria. The role focuses on delivering high-quality, customer-centric service across phone, email, and live chat channels, with relocation support included.

The ideal candidate will be fluent in Italian, have customer-facing experience, and demonstrate strong communication skills in a fast-paced environment.

Formación

• Fluent Italian mandatory (written and spoken).
• Customer-facing experience in services preferred.
• Strong communication and interpersonal skills are essential.

Responsabilidades

• Provide high-quality support to Italian-speaking clients via phone, email, and live chat.
• Resolve complex inquiries and technical issues with an emphasis on first-contact resolution.
• Maintain accurate records of interactions in the CRM system.
• Collaborate with cross-functional teams to improve service delivery and customer satisfaction.
• Stay updated on products and services to provide accurate assistance.

Conocimientos

Italian language

Customer-facing experience

Communication skills

Patience & empathy

CRM proficiency

Herramientas

CRM software

Descripción del empleo

Mercier Consultancy Group is seeking an Italian-speaking Support Specialist to join the team in Sofia, Bulgaria. The role focuses on delivering high-quality, customer-centric service across phone, email, and live chat channels, with relocation support included.

The ideal candidate will be fluent in Italian, have customer-facing experience, and demonstrate strong communication skills in a fast-paced environment.