Italian Speaking B2B Solutions Consultant - Work In Sofia, Bulgaria

Mercier Consultancy Group; España; Presencial; EUR 20.000 - 33.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Fully paid training

Health insurance

Relocation package

Monthly performance bonus

International work environment

Descripción de la vacante

Mercier Consultancy Group is seeking an Italian-speaking B2B Solutions Consultant to join our Sofia team. This on-site role requires native Italian, strong English, and a willingness to relocate to Bulgaria.

You will be the primary contact for Italian-speaking clients, handling complex inquiries, and driving service improvements. A valid EU passport is required to facilitate your move.

Formación

• Native or fluent Italian (spoken and written).
• English proficiency required for internal communication.

Responsabilidades

• Act as main point of contact for Italian-speaking B2B clients.
• Manage complex inquiries within the CS/BS domain to ensure client satisfaction.
• Identify opportunities for service optimization and process improvement.
• Document interactions and resolutions with detail.
• Collaborate with cross-functional teams to resolve escalated issues.
• Meet and exceed performance metrics on quality and resolution time.
• Stay updated on product knowledge for accurate information.

Conocimientos

Italian

Analytical skills

Problem solving

Customer support

B2B client management

Descripción del empleo

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting elite talent with top-tier organizations within the European Customer Support Services industry. We pride ourselves on delivering bespoke staffing solutions, ensuring that our partners thrive while our candidates embark on rewarding career trajectories across the continent.

Job Overview

We are currently seeking a dynamic professional for the Italian Speaking B2B Solutions Consultant position in Bulgaria. This unique role within the Customer Support Services sector allows you to leverage your linguistic expertise while driving complex B2B engagements, making it one of the most sought-after Italian-speaking jobs currently available in the region.

Key Responsibilities

• Act as the primary point of contact for Italian-speaking B2B clients, providing expert guidance on service solutions.

• Manage complex inquiries within the Customer Support Services framework to ensure client satisfaction and retention.

• Identify opportunities for service optimization and process improvement to elevate the overall client experience.

• Maintain detailed documentation of interactions and resolutions in accordance with industry best practices.

• Collaborate with cross-functional teams to resolve escalated issues efficiently.

• Consistently meet and exceed performance metrics related to service quality and resolution timeframes.

• Stay updated on product and service knowledge to provide precise information to B2B stakeholders.

• Native or fluent Italian (spoken and written) is essential for this role.

• Valid EU passport (mandatory) to facilitate your transition to one of the premier jobs in Bulgaria.

• Professional proficiency in English to engage with internal international teams.

• Strong background in Customer Support Services or B2B client management.

• Excellent analytical and problem-solving skills, with a focus on delivering excellence in every interaction.

• Ability to relocate to Sofia, Bulgaria, for this on-site opportunity.

What We Offer

• Competitive Monthly Salary

• Fully Paid Training to ensure your success in the Customer Support Services sector.

• Health Insurance and local social benefits.

• Fully Paid Relocation Package (flight, transfer, hotel) to make your move to Bulgaria seamless.

• Monthly Performance Bonus that rewards your hard work and dedication.

• A vibrant international work environment in the heart of Sofia.

• And Much More…
  Life in Bulgaria

Sofia is rapidly becoming a premier hub for international career development, offering a blend of rich history and modern metropolitan living. Choosing one of our Italian-speaking jobs means experiencing the incredible culture, majestic mountain views, and pleasantly mild climate that Bulgaria has to offer. The cost of living in Bulgaria is exceptionally favorable, allowing you to enjoy a high quality of life while working in a bustling European capital.

The relocation package provided by Mercier Consultancy Group ensures your move to Bulgaria is stress-free, allowing you to focus on your new adventure. With a burgeoning social scene, delicious local cuisine, and a community of expats, Bulgaria provides the perfect backdrop for your professional and personal growth. Secure your future by joining the team for this exciting Italian Speaking B2B Solutions Consultant position in Bulgaria today.