Greek-Speaking Support in Sofia — Paid Relocation

Mercier Consultancy Group; España; Presencial; EUR 17.000 - 23.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health Insurance

Fully Paid Training

Fully Paid Relocation Package

Monthly Performance Bonus

Career progression opportunities

Descripción de la vacante

Mercier Consultancy Group in Sofia is hiring Greek-speaking customer support representatives on-site, offering a fully paid relocation package and a competitive monthly salary. You will handle inquiries via phone, email, and live chat, using CRM tools and applying standard SLAs.

Fluent Greek is essential, English is helpful for internal collaboration. Training is provided, and we value team players who communicate clearly, stay organized, and aim to exceed KPIs while delivering exceptional

Formación

• Fluent Greek language (spoken and written) is essential.
• English knowledge beneficial for internal communications.
• Previous customer support or contact centre experience is advantageous but training will be provided.

Responsabilidades

• Deliver high-quality customer support to Greek-speaking clients via phone, email, and live chat.
• Identify, investigate, and resolve customer inquiries, complaints, and service requests.
• Maintain detailed records of customer interactions in the CRM system.
• Escalate complex issues to senior specialists when needed.
• Proactively follow up on open cases to ensure timely resolution.
• Collaborate with cross-functional teams to improve processes.

Conocimientos

Greek language

Customer support

CRM systems

Multitasking

Communication skills

Herramientas

CRM software

Descripción del empleo

Mercier Consultancy Group in Sofia is hiring Greek-speaking customer support representatives on-site, offering a fully paid relocation package and a competitive monthly salary. You will handle inquiries via phone, email, and live chat, using CRM tools and applying standard SLAs.

Fluent Greek is essential, English is helpful for internal collaboration. Training is provided, and we value team players who communicate clearly, stay organized, and aim to exceed KPIs while delivering exceptional