Italian Speaking Support Specialist - Work In Sofia, Bulgaria

Mercier Consultancy Group; España; Presencial; EUR 24.000 - 36.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Fully Paid Relocation Package (flight,

Transfer, hotel upon arrival)

Comprehensive Health Insurance

Fully Paid Training

Monthly Performance Bonus

Descripción de la vacante

Mercier Consultancy Group is seeking an Italian-speaking Support Specialist to join the team in Sofia, Bulgaria. The role focuses on delivering high-quality, customer-centric service across phone, email, and live chat channels, with relocation support included.

The ideal candidate will be fluent in Italian, have customer-facing experience, and demonstrate strong communication skills in a fast-paced environment.

Formación

• Fluent Italian mandatory (written and spoken).
• Customer-facing experience in services preferred.
• Strong communication and interpersonal skills are essential.

Responsabilidades

• Provide high-quality support to Italian-speaking clients via phone, email, and live chat.
• Resolve complex inquiries and technical issues with an emphasis on first-contact resolution.
• Maintain accurate records of interactions in the CRM system.
• Collaborate with cross-functional teams to improve service delivery and customer satisfaction.
• Stay updated on products and services to provide accurate assistance.

Conocimientos

Italian language

Customer-facing experience

Communication skills

Patience & empathy

CRM proficiency

Herramientas

CRM software

Descripción del empleo

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and BPO consultancy, dedicated to connecting top-tier talent with world-class organizations. We pride ourselves on facilitating career-defining opportunities and finding the best jobs in Bulgaria for professionals seeking to advance their careers in a dynamic, global environment.

Job Overview

We are currently seeking a motivated professional to join our team for an Italian Speaking Support Specialist position in Bulgaria. This role is perfect for a customer-centric individual who is passionate about delivering exceptional service within the fast-paced Customer Support Services industry while enjoying a fully supported relocation experience.

Key Responsibilities

• Provide high-quality support to Italian-speaking clients through phone, email, and live chat channels.
• Resolve complex customer inquiries and technical issues with a focus on first-contact resolution.
• Maintain accurate records of customer interactions within the company’s CRM system.
• Collaborate with cross-functional teams to improve service delivery and customer satisfaction metrics.
• Stay updated on the latest products and services to provide accurate and relevant assistance to users.
• Contribute to a positive team culture by sharing knowledge and best practices within the Customer Support Services department.
• Consistently meet individual and team performance targets to ensure service excellence.
• Native or fluent Italian (spoken and written) is mandatory for this role.
• Valid EU passport or a valid work permit for Bulgaria.
• Excellent communication and interpersonal skills, essential for success in Italian-speaking jobs.
• Proven experience in a customer-facing role, ideally within the Customer Support Services sector.
• Ability to work on-site in Sofia, Bulgaria, and integrate into a multicultural team.
• Strong problem-solving skills and a high level of patience and empathy.

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Comprehensive Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel upon arrival)
• Monthly Performance Bonus linked to individual KPIs
• Opportunities for career growth and professional development in an international firm.
• Access to one of the most exciting Italian Speaking Support Specialist positions in Bulgaria.

Life in Bulgaria

Living in Bulgaria offers a unique blend of rich history, stunning natural beauty, and a vibrant, modern city lifestyle. Sofia, in particular, is a hub for professionals, featuring an affordable cost of living, a thriving cafe culture, and close proximity to both mountains and beautiful parks. Choosing to work in Bulgaria means embracing a friendly Mediterranean-influenced culture where life-work balance is highly valued.

Our comprehensive relocation package ensures that your transition to Bulgaria is smooth and stress-free. From the moment you land, you will find that Bulgaria offers a warm welcome to international talent, combining traditional hospitality with a modern, fast-growing economy. It is an ideal destination for those seeking to start a new chapter in their professional life while enjoying everything that Bulgaria has to offer.