Italian-Speaking B2B Solutions Consultant, Sofia

Mercier Consultancy Group; Spain; On-site; EUR 20,000 - 33,000; Full time

Benefits offered by this job

Competitive salary

Fully paid training

Health insurance

Relocation package

Monthly performance bonus

International work environment

Job summary

Mercier Consultancy Group is seeking an Italian-speaking B2B Solutions Consultant to join our Sofia team. This on-site role requires native Italian, strong English, and a willingness to relocate to Bulgaria.

You will be the primary contact for Italian-speaking clients, handling complex inquiries, and driving service improvements. A valid EU passport is required to facilitate your move.

Qualifications

• Native or fluent Italian (spoken and written).
• English proficiency required for internal communication.

Responsibilities

• Act as main point of contact for Italian-speaking B2B clients.
• Manage complex inquiries within the CS/BS domain to ensure client satisfaction.
• Identify opportunities for service optimization and process improvement.
• Document interactions and resolutions with detail.
• Collaborate with cross-functional teams to resolve escalated issues.
• Meet and exceed performance metrics on quality and resolution time.
• Stay updated on product knowledge for accurate information.

Skills

Italian

Analytical skills

Problem solving

Customer support

B2B client management

Job description

Mercier Consultancy Group is seeking an Italian-speaking B2B Solutions Consultant to join our Sofia team. This on-site role requires native Italian, strong English, and a willingness to relocate to Bulgaria.

You will be the primary contact for Italian-speaking clients, handling complex inquiries, and driving service improvements. A valid EU passport is required to facilitate your move.