Italian-speaking Customer Support Agent — Greece (Relocation Included)

Mercier Consultancy MD; España; On-site; EUR 16,000 - 22,000; Full time

Benefits offered by this job

Extra salaries (13th/14th)

Monthly performance bonus

Relocation package (fully paid)

Fully paid training

Private health insurance

Career development

Job summary

Mercier Consultancy Group in Greece is seeking an Italian Speaking Customer Service Agent for Zenith to deliver premium support to Zenith users, handling inquiries via phone, email, and chat.

You will grow product knowledge, collaborate across departments in English, and enjoy a competitive monthly salary, plus a relocation package and 13th/14th salaries.

Relocation support and training ensure a smooth transition to Greece's vibrant culture and career opportunities within an international network.

Qualifications

• Native or fluent Italian (spoken and written).
• English proficiency for inter-departmental collaboration.
• Ability to work in a fast-paced environment.
• Demonstrable passion for delivering high-quality customer experiences.

Responsibilities

• Deliver exceptional customer support to Zenith users via phone, email and live chat.
• Maintain deep knowledge of products and services to provide accurate technical assistance.
• Document customer interactions in the CRM and support ticketing per standards.
• Collaborate with internal teams to resolve complex issues while maintaining Italian-language service quality.
• Identify opportunities for service improvements to elevate customer experience.
• Contribute to a positive team environment and achieve performance targets.

Skills

Italian fluency

English proficiency

Communication skills

Problem solving

Fast-paced work

Job description

Mercier Consultancy Group in Greece is seeking an Italian Speaking Customer Service Agent for Zenith to deliver premium support to Zenith users, handling inquiries via phone, email, and chat.

You will grow product knowledge, collaborate across departments in English, and enjoy a competitive monthly salary, plus a relocation package and 13th/14th salaries.

Relocation support and training ensure a smooth transition to Greece's vibrant culture and career opportunities within an international network.