Italian Speaking Customer Service Agent For Zenith - Work Remote In Greece

Mercier Consultancy MD; España; On-site; EUR 16,000 - 22,000; Full time

Benefits offered by this job

Extra salaries (13th/14th)

Monthly performance bonus

Relocation package (fully paid)

Fully paid training

Private health insurance

Career development

Job summary

Mercier Consultancy Group in Greece is seeking an Italian Speaking Customer Service Agent for Zenith to deliver premium support to Zenith users, handling inquiries via phone, email, and chat.

You will grow product knowledge, collaborate across departments in English, and enjoy a competitive monthly salary, plus a relocation package and 13th/14th salaries.

Relocation support and training ensure a smooth transition to Greece's vibrant culture and career opportunities within an international network.

Qualifications

• Native or fluent Italian (spoken and written).
• English proficiency for inter-departmental collaboration.
• Ability to work in a fast-paced environment.
• Demonstrable passion for delivering high-quality customer experiences.

Responsibilities

• Deliver exceptional customer support to Zenith users via phone, email and live chat.
• Maintain deep knowledge of products and services to provide accurate technical assistance.
• Document customer interactions in the CRM and support ticketing per standards.
• Collaborate with internal teams to resolve complex issues while maintaining Italian-language service quality.
• Identify opportunities for service improvements to elevate customer experience.
• Contribute to a positive team environment and achieve performance targets.

Skills

Italian fluency

English proficiency

Communication skills

Problem solving

Fast-paced work

Job description

Italian Speaking Customer Service Agent For Zenith

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and BPO consultancy, renowned for connecting elite talent with industry-leading global brands. We specialize in facilitating seamless career transitions, consistently positioning our candidates at the forefront of the most prestigious jobs in Greece.

Job Overview

We are currently seeking a motivated professional for the Italian Speaking Customer Service Agent For Zenith position in Greece. This pivotal role within the dynamic Customer Support Services industry offers a unique opportunity to build a career in a world-class environment while enjoying a premium lifestyle in one of Europe's most vibrant cultural hubs.

Key Responsibilities

• Deliver exceptional customer support services to Zenith users, ensuring a premium experience in every interaction
• Maintain a high level of expertise in company products and services to provide accurate and efficient technical assistance
• Effectively manage inbound inquiries via phone, email, and live chat, adhering to quality and satisfaction benchmarks
• Document customer interactions and feedback accurately within the CRM to support continuous service improvements
• Collaborate with internal teams to resolve complex customer issues, maintaining the high standards expected of Italian-speaking jobs in our network
• Proactively identify opportunities for service enhancements to ensure Zenith remains at the pinnacle of the Customer Support Services sector
• Contribute to a positive team environment while hitting individual and collective performance targets

Requirements

• Native or fluent Italian (spoken and written) with excellent communication skills
• Valid EU passport (mandatory) to facilitate your smooth transition into one of our exclusive Italian-speaking jobs
• Previous experience in a Customer Support Services role is highly advantageous but not mandatory
• Professional proficiency in English for inter-departmental collaboration
• Strong problem-solving mindset and the ability to work in a fast-paced environment
• Demonstrable passion for delivering high-quality customer experiences

Benefits

What We Offer

• Competitive Monthly Salary package
• Special Benefit: 2 Extra Salaries Per Year (13th and 14th salary)
• Monthly Performance Bonus to reward your commitment and excellence
• Fully Paid Relocation Package (flight, transfer, and hotel accommodation provided)
• Fully Paid Training programs to ensure your success in the Customer Support Services industry
• Comprehensive Private Health Insurance coverage
• Career development and advancement opportunities within an international setting

Life in Greece

Embarking on a career move to Greece offers an unparalleled lifestyle, blending ancient history with a modern, sun-drenched European Mediterranean culture. By choosing to pursue jobs in Greece, you gain access to a world-famous climate, stunning island coastlines, and a vibrant social scene that makes every day feel like an adventure. Whether you are exploring historic ruins or enjoying the modern urban life of Athens, Greece serves as the perfect backdrop for your professional journey. Our comprehensive relocation support ensures that your move to Greece is stress-free, allowing you to settle in and immediately enjoy the high quality of life that the region is celebrated for. From the Mediterranean cuisine to the welcoming local community, life in Greece offers a unique balance of professional challenge and personal fulfillment. Join us and discover why so many talented individuals choose to build their future through our Italian-speaking jobs in Greece.