Italian-Speaking Customer Success Executive | Equity & Flexible Work

Bizaway-Srl; Bellprat; Hybride; EUR 36 000 - 52 000; Plein temps

Avantages offerts par ce poste

Equity in the company

Entrepreneurial development

Multicultural international team

Hybrid work policy (3 days in office,

Office presence in Europe

Free coffee and beers

Résumé du poste

BizAway is seeking an Italian-speaking Clients Specialist to join its Customer Success team. You will support onboarding, renewals, and upsell activities, coordinating with Support, Product, and Sales to ensure high client adoption.

The role requires strong communication, a passion for automation, and experience with CRM tools like Salesforce. You will engage a global client base through calls, emails, webinars, and playbooks, helping grow our SaaS platform.

Qualifications

• Experience in Customer Success, Account Management, or Customer Support (B2B preferred).
• Strong interest in automation, digital tools, and scalable processes.
• Ability to manage multiple tasks and accounts efficiently.
• Excellent communication skills, both written and verbal.
• Proficiency with CRM tools (Salesforce preferred).
• Languages: NATIVE Italian and EXCELLENT English. Any other language is a big plus (especially Spanish and Portuguese).

Responsabilités

• Support clients through onboarding, ramp-up, renewal, and upsell processes at scale.
• Engage clients via calls, email campaigns, webinars, group trainings, and digital playbooks to ensure adoption.
• Proactively identify clients at risk of non-renewal and take steps to retain them.
• Spot upsell opportunities and route them into structured plays (e.g. additional departments, new features).
• Use dashboards and Salesforce to monitor client health and ensure full portfolio coverage.
• Collaborate with Support, Product, and Service teams to resolve issues and represent the voice of small clients.
• Continuously suggest and test automation and process improvements to deliver success at scale.

Connaissances

CRM tools

Communication

Italian/English

Outils

Salesforce

Description du poste

BizAway is seeking an Italian-speaking Clients Specialist to join its Customer Success team. You will support onboarding, renewals, and upsell activities, coordinating with Support, Product, and Sales to ensure high client adoption.

The role requires strong communication, a passion for automation, and experience with CRM tools like Salesforce. You will engage a global client base through calls, emails, webinars, and playbooks, helping grow our SaaS platform.