Italian Customer Success Manager: Growth & Retention

Enginy; Barcelona; On-site; EUR 42,000 - 64,000; Full time

Benefits offered by this job

Pension Plan through Arca

Short Fridays all year round

Work From Home allowance (annual)

Full Work From Anywhere weeks (Aug & E

Job summary

Enginy in Barcelona seeks an Account Manager to manage a portfolio for Italian and English-speaking customers, ensuring ongoing success and engagement with the company’s SaaS solutions.

You will monitor health scores, renewals, and customer adoption, while building strong stakeholder relationships and onboarding new clients. This role emphasizes proactive engagement and ownership to minimize churn and drive growth.

Qualifications

• Fluency in Italian and English.
• 2–5 years experience in Customer Success or Account Management in B2B SaaS.
• Strong communication and relationship-building skills.
• Proactive and ownership-driven mindset.
• Comfortable using CRM and customer success tools.

Responsibilities

• Proactively manage accounts to minimize churn and secure renewals.
• Identify risks early and build engagement plans with customers.
• Maintain accurate CRM data, health scores, and renewal timelines.
• Use product usage and feedback to manage account health.
• Build strong relationships with key stakeholders.
• Onboarding new clients.

Skills

Italian language

English language

Customer Success experience

CRM proficiency

Tools

CRM tools

Job description

Enginy in Barcelona seeks an Account Manager to manage a portfolio for Italian and English-speaking customers, ensuring ongoing success and engagement with the company’s SaaS solutions.

You will monitor health scores, renewals, and customer adoption, while building strong stakeholder relationships and onboarding new clients. This role emphasizes proactive engagement and ownership to minimize churn and drive growth.