Italian-Speaking Customer Success Exec - Scale-Up Growth

BizAway S.r.l.

Barcelona

Hybrid

EUR 32,000 - 45,000

Full time

4 days ago

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Benefits offered by this job

Equity in the company

Entrepreneurial development

Multicultural international team

Flexible working policy (3 days in the

office; 2 days from home

Office in Europe

Free coffee and beers

Job summary

BizAway is seeking an Italian-speaking Client Specialist to support onboarding, ramp-up, renewal, and upsell activities within our Customer Success Team. You will engage clients through calls, emails, webinars, and trainings to drive adoption and growth.

You will proactively identify at-risk accounts, explore upsell opportunities, and monitor client health using dashboards and Salesforce. Collaboration with Support, Product, and Service teams is essential to deliver scalable success in a

Qualifications

Experience in Customer Success, Account Management, or Customer Support (B2B preferred).
Strong interest in automation, digital tools, and scalable processes.
Ability to manage multiple tasks and accounts efficiently.
Excellent communication skills, both written and verbal.
Languages: Italian native and English excellent (Spanish/Portuguese a plus).

Responsibilities

Support clients through onboarding, ramp-up, renewal, and upsell processes at scale.
Engage clients via calls, email campaigns, webinars, trainings, and digital playbooks to ensure adoption.
Identify clients at risk of non-renewal and take steps to retain them.
Spot upsell opportunities and route them into structured plays.
Use dashboards and Salesforce to monitor client health and ensure full portfolio coverage.
Collaborate with Support, Product, and Service teams to resolve issues and represent the voice of small clients.
Continue to test automation and process improvements to deliver success at scale.