Customer Success Manager, Italy

Enginy; Barcelona; On-site; EUR 42,000 - 64,000; Full time

Benefits offered by this job

Pension Plan through Arca

Short Fridays all year round

Work From Home allowance (annual)

Full Work From Anywhere weeks (Aug & E

Job summary

Enginy in Barcelona seeks an Account Manager to manage a portfolio for Italian and English-speaking customers, ensuring ongoing success and engagement with the company’s SaaS solutions.

You will monitor health scores, renewals, and customer adoption, while building strong stakeholder relationships and onboarding new clients. This role emphasizes proactive engagement and ownership to minimize churn and drive growth.

Qualifications

• Fluency in Italian and English.
• 2–5 years experience in Customer Success or Account Management in B2B SaaS.
• Strong communication and relationship-building skills.
• Proactive and ownership-driven mindset.
• Comfortable using CRM and customer success tools.

Responsibilities

• Proactively manage accounts to minimize churn and secure renewals.
• Identify risks early and build engagement plans with customers.
• Maintain accurate CRM data, health scores, and renewal timelines.
• Use product usage and feedback to manage account health.
• Build strong relationships with key stakeholders.
• Onboarding new clients.

Skills

Italian language

English language

Customer Success experience

CRM proficiency

Tools

CRM tools

Job description

About the role

As Account Manager, you will manage a portfolio of customers in the Italian and English-speaking market and ensure they remain successful and engaged with Enginy.

Customer Retention

• Proactively manage accounts to minimize churn and secure renewals
• Identify risks early and build engagement plans with customers

Account Management

• Maintain accurate CRM data, health scores, and renewal timelines
• Use product usage and feedback to manage account health
• Build strong relationships with key stakeholders
• Onboarding new clients

About you

• Proficiency in Italian and English
• 2–5 years experience in Customer Success or Account Management in B2B SaaS
• Strong communication and relationship-building skills
• Proactive and ownership-driven mindset
• Comfortable using CRM and customer success tools

What we offer

• Competitive salary tailored to your experience.
• Enticing performance bonuses that you won’t see anywhere else.
• Flexible remuneration through Cobee.
• Pension Plan through Arca
• Short Fridays all year round and extra days of vacation for your birthday and Geneversary.
• Yearly Work From Home allowance (24 days for Customer Facing functions / 48 days for Product & Engineering and Admin)
• Full Work From Anywhere weeks during August & End of the year.
• A discount on a premium gym (with spa access) just a step away.
• Free fresh fruit every day to help you care for your health.
• A discount at a beachfront cafe where you can also get daily menu deals.
• Beachfront office so you can work with stunning sea views—an inspiring and energizing workspace.
• Direct beach access to take breaks by the sea and recharge.
• Continuous learning, including but not limited to mentoring, coaching, workshops, and opportunities to attend SaaS conferences.
• Career growth opportunities, as we won’t let your dedication and results go unnoticed.
• Team gatherings and celebrations, because we love to build connections and celebrate achievements together.
• A collaborative culture because we foster hard work, teamwork, transparency, and respect, encouraging open communication and a positive environment where your voice matters.

If you’re not sure you meet 100% of the requirements — we still want to hear from you.

Research shows that candidates from underrepresented groups often self-select out even when they’re a strong match.

Ready to help build the infrastructure behind the future of B2B sales? Let’s build something great together.

Ready to shape the future of B2B sales with us? Let’s build something great together!