Strategic CSM - Italian Enterprise SaaS

Loyal Guru; Barcelona; On-site; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Flexible schedule

Reduced hours on Fridays

Birthday day off

25 days of vacation

Training budget & language courses

Clear career path

Wellhub access & BH Bienestar

Job summary

Loyal Guru is seeking a Customer Success Manager to own a portfolio of Italian Enterprise and Mid-Market accounts across Europe. You will lead onboarding, optimize loyalty campaigns, and provide data-driven guidance to maximize client value from our SaaS platform.

This mid-level role requires a strategic, high-touch approach, with a focus on retention, upsell, and collaboration with Product and Sales teams to improve offerings. You will work in an international, growth-oriented environment.

Qualifications

• +5 years of proven experience as a Customer Success Manager, Account Manager, or Consultant.
• Experience in SaaS B2B or Retail Tech / MarTech.
• Native French (Must-have) and Fluent English and Spanish.

Responsibilities

• Portfolio management for Italian Enterprise/Mid-Market accounts.
• Guide onboarding to ensure rapid platform adoption and value realization.
• Strategize and optimize CRM campaigns for loyalty programs.

Skills

Portfolio management

Onboarding & adoption

CRM campaign strategy

Data-driven recommendations

Consulting & strategic guidance

Time management

Job description

Loyal Guru is seeking a Customer Success Manager to own a portfolio of Italian Enterprise and Mid-Market accounts across Europe. You will lead onboarding, optimize loyalty campaigns, and provide data-driven guidance to maximize client value from our SaaS platform.

This mid-level role requires a strategic, high-touch approach, with a focus on retention, upsell, and collaboration with Product and Sales teams to improve offerings. You will work in an international, growth-oriented environment.