Customer Success Executive Long Tail - Italian Speaking

BizAway; Barcelona; Hybrid; EUR 32,000 - 45,000; Full time

Benefits offered by this job

Equity in the company

Entrepreneurial development

Multicultural international team

Flexible working policy (3 days in the

office; 2 days from home

Office in Europe

Free coffee and beers

Job summary

BizAway is seeking an Italian-speaking Client Specialist to support onboarding, ramp-up, renewal, and upsell activities within our Customer Success Team. You will engage clients through calls, emails, webinars, and trainings to drive adoption and growth.

You will proactively identify at-risk accounts, explore upsell opportunities, and monitor client health using dashboards and Salesforce. Collaboration with Support, Product, and Service teams is essential to deliver scalable success in a

Qualifications

• Experience in Customer Success, Account Management, or Customer Support (B2B preferred).
• Strong interest in automation, digital tools, and scalable processes.
• Ability to manage multiple tasks and accounts efficiently.
• Excellent communication skills, both written and verbal.
• Languages: Italian native and English excellent (Spanish/Portuguese a plus).

Responsibilities

• Support clients through onboarding, ramp-up, renewal, and upsell processes at scale.
• Engage clients via calls, email campaigns, webinars, trainings, and digital playbooks to ensure adoption.
• Identify clients at risk of non-renewal and take steps to retain them.
• Spot upsell opportunities and route them into structured plays.
• Use dashboards and Salesforce to monitor client health and ensure full portfolio coverage.
• Collaborate with Support, Product, and Service teams to resolve issues and represent the voice of small clients.
• Continue to test automation and process improvements to deliver success at scale.

Skills

Customer Success

Account Management

Communication Skills

CRM Tools

Salesforce

Italian language

English language

Onboarding

Tools

Salesforce CRM

Job description

About BizAway

Here at BizAway, we Deliver the Future of Travel. We are a solid international company with strong ambitions and great expertise. With a focus on sustainability , on a daily basis we support companies enabling them to improve their travel management through our constantly evolving services and solutions, always characterized by our tech attitude and smart and innovative processes.

We know that success comes from People and deserves to be recognized. Proactivity and Reliability, Kindful collaboration and communication are the core values of our Solution Culture.

If you like challenges and would love to be part of one of the fastest growing B2B scale-up then BizAway is the company you have been looking for.

We are looking for

We are looking for a driven and enthusiastic Italian speaking Clients Specialists (m/w/d) , who desires to contribute to the growth and success of our Customer Success Team.

Your role in BizAway

• Support clients through onboarding, ramp-up, renewal, and upsell processes at scale
• Engage clients via calls, email campaigns, webinars, group trainings, and digital playbooks to ensure adoption
• Proactively identify clients at risk of non-renewal and take steps to retain them
• Spot upsell opportunities and route them into structured plays (e.g. additional departments, new features)
• Use dashboards and Salesforce to monitor client health and ensure full portfolio coverage
• Collaborate with Support, Product, and Service teams to resolve issues and represent the voice of small clients
• Continuously suggest and test automation and process improvements to deliver success at scale

Your basic qualifications

• Experience in Customer Success, Account Management, or Customer Support (B2B preferred).
• Strong interest in automation, digital tools, and scalable processes.
• Ability to manage multiple tasks and accounts efficiently.
• Excellent communication skills, both written and verbal.
• Proficiency with CRM tools (Salesforce preferred).
• Languages: NATIVE Italian and EXCELLENT English. Any other language is a big plus (especially Spanish and Portuguese).

We are also interested in

• Experience working with a large volume of smaller B2B clients
• Background in SaaS, Travel Tech, or scale-up environments

Our offer

• A seat on a scale-up with skyrocketing growth
• Attractive compensation, including equity in the company
• Development of your entrepreneurial spirit, having the chance to implement real-impact business decisions
• Multicultural and international team
• Collaborative and smart environment to work and learn
• Free coffee to kick-start your day and free beers to celebrate together
• Flexible working policy (3 days from the office and 2 days from home) and great offices in Europe

BizAway avoids any discrimination based on age, gender, sexual orientation, health status, nationality, political opinions, and religious beliefs in all decisions affecting personnel selection.