Customer Success Executive Long Tail - Italian Speaking

Bizaway-Srl; Bellprat; Hybrid; EUR 36.000 - 52.000; Vollzeit

Benefits dieser Stelle

Equity in the company

Entrepreneurial development

Multicultural international team

Hybrid work policy (3 days in office,

Office presence in Europe

Free coffee and beers

Zusammenfassung

BizAway is seeking an Italian-speaking Clients Specialist to join its Customer Success team. You will support onboarding, renewals, and upsell activities, coordinating with Support, Product, and Sales to ensure high client adoption.

The role requires strong communication, a passion for automation, and experience with CRM tools like Salesforce. You will engage a global client base through calls, emails, webinars, and playbooks, helping grow our SaaS platform.

Qualifikationen

• Experience in Customer Success, Account Management, or Customer Support (B2B preferred).
• Strong interest in automation, digital tools, and scalable processes.
• Ability to manage multiple tasks and accounts efficiently.
• Excellent communication skills, both written and verbal.
• Proficiency with CRM tools (Salesforce preferred).
• Languages: NATIVE Italian and EXCELLENT English. Any other language is a big plus (especially Spanish and Portuguese).

Aufgaben

• Support clients through onboarding, ramp-up, renewal, and upsell processes at scale.
• Engage clients via calls, email campaigns, webinars, group trainings, and digital playbooks to ensure adoption.
• Proactively identify clients at risk of non-renewal and take steps to retain them.
• Spot upsell opportunities and route them into structured plays (e.g. additional departments, new features).
• Use dashboards and Salesforce to monitor client health and ensure full portfolio coverage.
• Collaborate with Support, Product, and Service teams to resolve issues and represent the voice of small clients.
• Continuously suggest and test automation and process improvements to deliver success at scale.

Kenntnisse

CRM tools

Communication

Italian/English

Tools

Salesforce

Jobbeschreibung

About BizAway

Here at BizAway, we Deliver the Future of Travel. We are a solid international company with strong ambitions and great expertise. With a focus on sustainability , on a daily basis we support companies enabling them to improve their travel management through our constantly evolving services and solutions, always characterized by our tech attitude and smart and innovative processes.

We know that success comes from People and deserves to be recognized. Proactivity and Reliability, Kindful collaboration and communication are the core values of our Solution Culture.

If you like challenges and would love to be part of one of the fastest growing B2B scale-up then BizAway is the company you have been looking for.

We are looking for

We are looking for a driven and enthusiastic Italian speaking Clients Specialists (m/w/d) , who desires to contribute to the growth and success of our Customer Success Team.

Your role in BizAway

• Support clients through onboarding, ramp-up, renewal, and upsell processes at scale
• Engage clients via calls, email campaigns, webinars, group trainings, and digital playbooks to ensure adoption
• Proactively identify clients at risk of non-renewal and take steps to retain them
• Spot upsell opportunities and route them into structured plays (e.g. additional departments, new features)
• Use dashboards and Salesforce to monitor client health and ensure full portfolio coverage
• Collaborate with Support, Product, and Service teams to resolve issues and represent the voice of small clients
• Continuously suggest and test automation and process improvements to deliver success at scale

Your basic qualifications

• Experience in Customer Success, Account Management, or Customer Support (B2B preferred).
• Strong interest in automation, digital tools, and scalable processes.
• Ability to manage multiple tasks and accounts efficiently.
• Excellent communication skills, both written and verbal.
• Proficiency with CRM tools (Salesforce preferred).
• Languages: NATIVE Italian and EXCELLENT English. Any other language is a big plus (especially Spanish and Portuguese).

We are also interested in

• Experience working with a large volume of smaller B2B clients
• Background in SaaS, Travel Tech, or scale-up environments

Our offer

• A seat on a scale-up with skyrocketing growth
• Attractive compensation, including equity in the company
• Development of your entrepreneurial spirit, having the chance to implement real-impact business decisions
• Multicultural and international team
• Collaborative and smart environment to work and learn
• Free coffee to kick-start your day and free beers to celebrate together
• Flexible working policy (3 days from the office and 2 days from home) and great offices in Europe

BizAway avoids any discrimination based on age, gender, sexual orientation, health status, nationality, political opinions, and religious beliefs in all decisions affecting personnel selection.