Italian-Speaking Customer Advocate | Onsite Barcelona

Concentrix Spain Business Process Outsourcing S.L.U.; Barcelona; On-site; EUR 20,000 - 24,000; Full time

Benefits offered by this job

Office in central Barcelona

Full paid training

Bring-a-friend bonus opportunities

Referral bonuses

Job summary

Concentrix Spain Business Process Outsourcing S.L.U. in Barcelona is seeking an Italian-speaking Customer Representative to join our onsite team. You will manage incoming calls, emails and chats and resolve customer requests promptly within SLA.

This is a full-time, onsite role at our central Barcelona office. Salary is €19,623.94 gross per year plus up to €1,200 gross per year in bonus, with full paid training and referral opportunities. English and Italian language requirements apply.

Qualifications

• Fluent or bilingual in Italian and advanced English.
• Strong customer care and active listening skills.
• Ability to manage and resolve customer inquiries with accuracy.

Responsibilities

• Take incoming customer calls (phone, email, chat) and resolve requests.
• Handle inquiries from boutiques and shops and provide resolution.
• Log details in call management systems and meet SLA targets.
• Maintain up-to-date knowledge of applications and products relevant to customers.

Skills

Italian language proficiency

English proficiency

Customer service mindset

Job description

Concentrix Spain Business Process Outsourcing S.L.U. in Barcelona is seeking an Italian-speaking Customer Representative to join our onsite team. You will manage incoming calls, emails and chats and resolve customer requests promptly within SLA.

This is a full-time, onsite role at our central Barcelona office. Salary is €19,623.94 gross per year plus up to €1,200 gross per year in bonus, with full paid training and referral opportunities. English and Italian language requirements apply.