Italian-Speaking Gaming Back Office Specialist

Mercier Consultancy Group; España; Híbrido; EUR 22.000 - 33.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Fully Paid Training

Comprehensive Health Insurance

Fully Paid Relocation Package

Monthly Performance Bonus

Career growth opportunities

Descripción de la vacante

Mercier Consultancy Group is recruiting an Italian-speaking Back Office Gaming Support Specialist for a regional role in Bulgaria. You will handle backend requests, ensure compliance, and provide Italian-language support while coordinating with global teams.

Candidates should have native Italian, strong English, and prior back-office or customer support experience. A relocation package and sponsored training accompany a competitive salary package.

Formación

• Native or fluent Italian (spoken and written) is mandatory for this role.
• Professional English communication is required in an international environment.
• Previous back-office, administrative, or customer support experience is advantageous.

Responsabilidades

• Manage backend administrative requests for a global portfolio of gaming enthusiasts.
• Ensure compliance and security protocols across gaming transactions and accounts.
• Provide high-level Italian language support for complex inquiries and document verification.
• Collaborate with cross-functional teams to monitor platform integrity and enhance user experience.
• Analyze system data to resolve disputes or payout questions efficiently.
• Stay updated on gaming trends and regulations to offer accurate assistance.

Conocimientos

Italian language

Analytical mindset

Back-office experience

English proficiency

Customer support

Descripción del empleo

Mercier Consultancy Group is recruiting an Italian-speaking Back Office Gaming Support Specialist for a regional role in Bulgaria. You will handle backend requests, ensure compliance, and provide Italian-language support while coordinating with global teams.

Candidates should have native Italian, strong English, and prior back-office or customer support experience. A relocation package and sponsored training accompany a competitive salary package.